GP surgery in Swindon
Westrop Medical Practice
Newburgh Place, Highworth, Swindon, SN6 7DN
Scores 56 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone76
- Easy to contact online48
- Good experience of getting in touch61
- Did not wait too long for the appointment44
Quality of care 46
- Patients rate the surgery as good47
- Patients got what they needed74
- Doctors and nurses listen28
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets62
- Children vaccinated on time57
What patients say
169 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 85% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 67% |
| Easy to contact via website | 57% | 58% | 53% |
| Easy to contact via NHS App | 65% | 54% | 56% |
| Reception staff helpful | 88% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 32% |
| Sees preferred clinician | 26% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 90% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 79% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 62% |
| Waiting time was about right | 70% | 69% | 63% |
| Remote appointment | 21% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 89% |
| Considered mental wellbeing | 78% | 75% | 73% |
| Had all the information needed | 94% | 92% | 97% |
| Confidence and trust | 91% | 93% | 98% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 94% | 90% | 91% |
| Overall | |||
| Overall experience good | 78% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 80% |
| Supported by local services | 78% | 70% | 67% |
| Discussed managing condition | 41% | 43% | 48% |
| Agreed a care plan | 52% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 169 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 October 2022. Bank holidays may differ.
- Address
- Newburgh Place, Highworth, Swindon, SN6 7DN
- Phone
- 01793 762218
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brunel Health Group Pcn4 (a group of local surgeries that share services)
- NHS code
- J83002 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blunsdon Surgery
- 36 Berton Close, Blunsdon, Swindon, SN26 7BE · 01793 721254
- Hermitage Surgery
- Dammas Lane, Swindon, SN1 3EF
- Moredon Medical Centre
- Moredon Road, Swindon, SN2 2JG
- Tadpole Surgery
- William Morris Way, Tadpole Garden Village, Swindon, SN25 2PP
- Taw Hill Medical Practice
- Aiken Road, Swindon, SN25 1UH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.2% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westrop Medical Practicethis surgery | – | 56 | 76% | 78% | Yes |
| Merchiston SurgerySwindon, SN3 4BF | 3.5 miles | 7 | 21% | 64% | Yes |
| Elm Tree SurgerySwindon, SN6 8AG | 3.5 miles | 65 | 60% | 88% | Yes |
| Abbey Meads Medical PracticeSwindon, SN25 4YZ | 4.2 miles | 34 | 52% | 75% | Yes |
| Hawthorn Medical CentreSwindon, SN2 1UU | 4.8 miles | 3 | 30% | 56% | Yes |
| North Swindon PracticeSwindon, SN25 1QQ | 4.9 miles | 20 | 51% | 69% | Yes |
| Eldene SurgerySwindon, SN3 3TQ | 5.5 miles | 39 | 67% | 73% | Yes |
| Kingswood SurgerySwindon, SN3 2RJ | 5.6 miles | 20 | 48% | 70% | Yes |
| Whalebridge PracticeSwindon, SN1 2DQ | 5.7 miles | 15 | 45% | 72% | Yes |
| Priory Road Medical CentreSwindon, SN3 2EZ | 5.7 miles | 34 | 64% | 81% | Yes |
Common questions
Is Westrop Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westrop Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01793 762218.
How do patients rate Westrop Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Westrop Medical Practice said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Westrop Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Westrop Medical Practice as Good at its last published inspection (report published 30 March 2020).
What are the opening times of Westrop Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 October 2022. Bank holidays may differ.
How do I contact Westrop Medical Practice?
Call 01793 762218. You can also book and order repeat prescriptions in the NHS App. The address is Newburgh Place, Highworth, Swindon, SN6 7DN.
Does Westrop Medical Practice have a branch surgery?
Yes. Westrop Medical Practice also runs Blunsdon Surgery (36 Berton Close, Blunsdon, Swindon, SN26 7BE) and Hermitage Surgery (Dammas Lane, Swindon, SN1 3EF) and Moredon Medical Centre (Moredon Road, Swindon, SN2 2JG) and Tadpole Surgery (William Morris Way, Tadpole Garden Village, Swindon, SN25 2PP) and Taw Hill Medical Practice (Aiken Road, Swindon, SN25 1UH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westrop Medical Practice?
Around 49,119 patients are registered (January 2025). The surgery is part of Brunel Health Group Pcn4, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.