GP surgery in Coventry
Kensington Road Surgery
148 Kensington Road, Coventry, CV5 6HY
Scores 34 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone26
- Easy to contact online12
- Good experience of getting in touch54
- Did not wait too long for the appointment69
Quality of care 24
- Patients rate the surgery as good34
- Patients got what they needed30
- Doctors and nurses listen31
- Patients trust the staff66
- Inspection rating (Requires improvement)2
- Health checks and screening done58
- Meets NHS clinical targets46
- Children vaccinated on time18
What patients say
99 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
75%
say their experience is good
below the England average (77%)
+14
change since last year
2025: 60% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 33% |
| Easy to contact via website | 38% | 58% | 22% |
| Easy to contact via NHS App | 52% | 54% | 24% |
| Reception staff helpful | 85% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 28% |
| Sees preferred clinician | 37% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 76% |
| Next steps within 2 days | 96% | 93% | 90% |
| Good experience of contacting | 77% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 42% |
| Waiting time was about right | 78% | 69% | 60% |
| Remote appointment | 38% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 78% |
| Treated with care and concern | 82% | 86% | 79% |
| Considered mental wellbeing | 71% | 75% | 67% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 95% | 93% | 89% |
| Involved in decisions | 91% | 92% | 86% |
| Needs were met | 88% | 90% | 79% |
| Overall | |||
| Overall experience good | 75% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 84% |
| Supported by local services | 74% | 70% | 71% |
| Discussed managing condition | 48% | 43% | 30% |
| Agreed a care plan | 38% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8:30am to 1pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- 148 Kensington Road, Coventry, CV5 6HY
- Phone
- 024 7667 2466
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Go West PCN (a group of local surgeries that share services)
- NHS code
- M86030 · NHS profile
Access and facilities
- Disabled toilet
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 22 January 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Requires improvement |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 13.9% | 14.3% |
| Obesity | 9.5% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kensington Road Surgerythis surgery | – | 34 | 49% | 75% | Yes |
| Govind Health CentreCoventry, CV5 6EU | 0.2 miles | 42 | 44% | 80% | Yes |
| Broomfield Park Medical CentreCoventry, CV1 3HQ | 0.4 miles | 21 | 52% | 66% | Yes |
| Jubilee HealthcareCoventry, CV1 3GB | 0.6 miles | 53 | 70% | 75% | Yes |
| Phoenix Family CareCoventry, CV3 6GQ | 1.1 miles | 45 | 52% | 80% | Yes |
| Westwood Medical H/CentreCoventry, CV4 9DR | 1.2 miles | 59 | 84% | 83% | Yes |
| Allesley Park Medical CentreCoventry, CV5 9JE | 1.2 miles | 83 | 76% | 89% | Yes |
| Moseley Avenue SurgeryCoventry, CV6 1HS | 1.2 miles | 38 | 58% | 77% | Yes |
| Forrest Medical CentreCoventry, CV4 8FT | 1.3 miles | 59 | 62% | 83% | Yes |
| The Anchor CentreCoventry, CV1 5FX | 1.3 miles | 95 | 87% | 97% | Yes |
Jubilee Healthcare is 0.6 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kensington Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kensington Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 024 7667 2466.
How do patients rate Kensington Road Surgery?
In the 2026 NHS GP Patient Survey, 75% of patients at Kensington Road Surgery said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Kensington Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Kensington Road Surgery as Requires improvement at its last published inspection (report published 22 January 2024).
What are the opening times of Kensington Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8:30am to 1pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Kensington Road Surgery?
Call 024 7667 2466. You can also book and order repeat prescriptions in the NHS App. The address is 148 Kensington Road, Coventry, CV5 6HY.
How many patients are registered at Kensington Road Surgery?
Around 5,601 patients are registered (January 2025). The surgery is part of Go West PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.