GP surgery in Lewsey
Wheatfield Surgery
60 Wheatfield Road, Lewsey Farm, Luton, LU4 0SY
Scores 9 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone7
- Easy to contact online17
- Good experience of getting in touch5
- Did not wait too long for the appointment18
Quality of care 16
- Patients rate the surgery as good18
- Patients got what they needed9
- Doctors and nurses listen56
- Patients trust the staff57
- Inspection rating (Requires improvement)2
- Health checks and screening done66
- Meets NHS clinical targets46
- Children vaccinated on time32
What patients say
112 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 68% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 37% |
| Easy to contact via website | 42% | 58% | 41% |
| Easy to contact via NHS App | 27% | 54% | 43% |
| Reception staff helpful | 81% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 29% |
| Sees preferred clinician | 34% | 42% | 11% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 76% |
| Next steps within 2 days | 91% | 93% | 92% |
| Good experience of contacting | 52% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 51% |
| Waiting time was about right | 58% | 69% | 60% |
| Remote appointment | 43% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 81% |
| Treated with care and concern | 88% | 86% | 74% |
| Considered mental wellbeing | 68% | 75% | 62% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 94% | 93% | 90% |
| Involved in decisions | 91% | 92% | 81% |
| Needs were met | 82% | 90% | 86% |
| Overall | |||
| Overall experience good | 68% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 73% |
| Supported by local services | 56% | 70% | 63% |
| Discussed managing condition | 36% | 43% | 31% |
| Agreed a care plan | 32% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 January 2019. Bank holidays may differ.
- Address
- 60 Wheatfield Road, Lewsey Farm, Luton, LU4 0SY
- Phone
- 01582 601116
- Website
- www.wheatfieldsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Titan PCN (a group of local surgeries that share services)
- NHS code
- E81008 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 25 November 2021
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 11.4% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 16.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wheatfield Surgerythis surgery | – | 9 | 33% | 68% | Yes |
| Dr DV Shah's PracticeLuton, LU4 0PF | 0.5 miles | 69 | 78% | 85% | Yes |
| Houghton Regis Medical CentreDunstable, LU5 5EZ | 0.9 miles | 2 | 34% | 51% | Yes |
| Drs Mirza Sukhani & PartnersLuton, LU4 9NN | 1.1 miles | 14 | 56% | 66% | Yes |
| Priory Gardens SurgeryDunstable, LU5 4JD | 1.3 miles | 41 | 70% | 78% | Yes |
| The Oakley SurgeryLuton, LU4 9FJ | 1.4 miles | 7 | 40% | 69% | Yes |
| Kingsbury Court SurgeryDunstable, LU5 4RS | 1.4 miles | 28 | 58% | 75% | Yes |
| Sundon Medical CentreLuton, LU3 3AH | 1.5 miles | 36 | 52% | 73% | Yes |
| Eastgate SurgeryDunstable, LU5 4RU | 1.5 miles | 66 | 86% | 81% | Yes |
| West Street SurgeryDunstable, LU6 1SF | 1.7 miles | 80 | 77% | 86% | Yes |
Dr DV Shah's Practice is 0.5 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wheatfield Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wheatfield Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01582 601116.
How do patients rate Wheatfield Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at Wheatfield Surgery said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Wheatfield Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Wheatfield Surgery as Requires improvement at its last published inspection (report published 25 November 2021).
What are the opening times of Wheatfield Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 January 2019. Bank holidays may differ.
How do I contact Wheatfield Surgery?
Call 01582 601116 or visit its website, www.wheatfieldsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 60 Wheatfield Road, Lewsey Farm, Luton, LU4 0SY.
How many patients are registered at Wheatfield Surgery?
Around 12,343 patients are registered (January 2025). The surgery is part of Titan PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.