GP surgery in Luton
Drs Mirza Sukhani & Partners
The Surgery, 30 the Green, Hockwell Ring, Luton, LU4 9NN
Scores 14 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone39
- Easy to contact online19
- Good experience of getting in touch7
- Did not wait too long for the appointment56
Quality of care 4
- Patients rate the surgery as good14
- Patients got what they needed1
- Doctors and nurses listen9
- Patients trust the staff12
- Inspection rating (Requires improvement)2
- Health checks and screening done43
- Meets NHS clinical targets40
- Children vaccinated on time76
What patients say
83 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
66%
say their experience is good
well below the England average (77%)
-5
change since last year
2025: 71% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 37% |
| Easy to contact via website | 43% | 58% | 43% |
| Easy to contact via NHS App | 58% | 54% | 39% |
| Reception staff helpful | 77% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 51% | 31% | 59% |
| Sees preferred clinician | 18% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 86% |
| Next steps within 2 days | 100% | 93% | 95% |
| Good experience of contacting | 54% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 49% |
| Waiting time was about right | 74% | 69% | 65% |
| Remote appointment | 36% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 84% |
| Treated with care and concern | 77% | 86% | 82% |
| Considered mental wellbeing | 63% | 75% | 79% |
| Had all the information needed | 83% | 92% | 87% |
| Confidence and trust | 87% | 93% | 87% |
| Involved in decisions | 88% | 92% | 88% |
| Needs were met | 76% | 90% | 84% |
| Overall | |||
| Overall experience good | 66% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 50% | 79% | 85% |
| Supported by local services | 38% | 70% | 74% |
| Discussed managing condition | 35% | 43% | 36% |
| Agreed a care plan | 34% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 October 2024. Bank holidays may differ.
- Address
- The Surgery, 30 the Green, Hockwell Ring, Luton, LU4 9NN
- Phone
- 01582 505355
- [email protected]
- Website
- www.drmirzaandpartners.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hatters Health PCN (a group of local surgeries that share services)
- NHS code
- E81612 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Britannia House Surgery
- Leagrave Road, Luton, LU3 1RJ
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.1% | 15.2% |
| Diabetes | 15.9% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 5.7% | 14.3% |
| Obesity | 12.9% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 51% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Drs Mirza Sukhani & Partnersthis surgery | – | 14 | 56% | 66% | Yes |
| The Oakley SurgeryLuton, LU4 9FJ | 0.4 miles | 7 | 40% | 69% | Yes |
| Dr WHM Matta's PracticeLuton, LU4 9QZ | 0.6 miles | 84 | 76% | 92% | Yes |
| Dr DV Shah's PracticeLuton, LU4 0PF | 0.7 miles | 69 | 78% | 85% | Yes |
| Sundon Medical CentreLuton, LU3 3AH | 0.7 miles | 36 | 52% | 73% | Yes |
| Gardenia PracticeLuton, LU3 2NS | 1.1 miles | 8 | 40% | 63% | Yes |
| Wheatfield SurgeryLuton, LU4 0SY | 1.1 miles | 9 | 33% | 68% | Yes |
| Neville Road SurgeryLuton, LU3 2JG | 1.2 miles | 26 | 59% | 70% | Yes |
| Lister House SurgeryLuton, LU4 8DG | 1.2 miles | 2 | 32% | 46% | Yes |
| Kingsway & Bramingham Medical CentreLuton, LU4 8BY | 1.6 miles | 3 | 43% | 56% | Yes |
Dr WHM Matta's Practice is 0.6 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Drs Mirza Sukhani & Partners taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Drs Mirza Sukhani & Partners was taking on new patients. You can register online through the NHS website or call the surgery on 01582 505355.
How do patients rate Drs Mirza Sukhani & Partners?
In the 2026 NHS GP Patient Survey, 66% of patients at Drs Mirza Sukhani & Partners said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Drs Mirza Sukhani & Partners?
The Care Quality Commission, which inspects GP surgeries in England, rated Drs Mirza Sukhani & Partners as Requires improvement at its last published inspection (report published 12 June 2025).
What are the opening times of Drs Mirza Sukhani & Partners?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 October 2024. Bank holidays may differ.
How do I contact Drs Mirza Sukhani & Partners?
Call 01582 505355 or visit its website, www.drmirzaandpartners.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, 30 the Green, Hockwell Ring, Luton, LU4 9NN.
Does Drs Mirza Sukhani & Partners have a branch surgery?
Yes. Drs Mirza Sukhani & Partners also runs Britannia House Surgery (Leagrave Road, Luton, LU3 1RJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Drs Mirza Sukhani & Partners?
Around 5,706 patients are registered (January 2025). The surgery is part of Hatters Health PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.