GP surgery in Whitstable
Whitstable Medical Practice
Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, CT5 3SE
Scores 73 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone66
- Easy to contact online64
- Good experience of getting in touch57
- Did not wait too long for the appointment40
Quality of care 90
- Patients rate the surgery as good76
- Patients got what they needed87
- Doctors and nurses listen69
- Patients trust the staff81
- Inspection rating (Outstanding)98
- Health checks and screening done33
- Meets NHS clinical targets73
- Children vaccinated on time72
What patients say
186 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 89% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 71% |
| Easy to contact via website | 64% | 58% | 79% |
| Easy to contact via NHS App | 62% | 54% | 70% |
| Reception staff helpful | 85% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 55% |
| Sees preferred clinician | 68% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 91% |
| Next steps within 2 days | 86% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 59% |
| Waiting time was about right | 68% | 69% | 75% |
| Remote appointment | 40% | 26% | 42% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 89% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 81% | 75% | 86% |
| Had all the information needed | 93% | 92% | 96% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 97% | 90% | 94% |
| Overall | |||
| Overall experience good | 86% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 88% |
| Supported by local services | 75% | 70% | 80% |
| Discussed managing condition | 41% | 43% | 36% |
| Agreed a care plan | 35% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 186 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 August 2023. Bank holidays may differ.
- Address
- Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, CT5 3SE
- Phone
- 01227 284300
- [email protected]
- Website
- www.whitstablemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitstable PCN (a group of local surgeries that share services)
- NHS code
- G82071 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Chestfield Medical Centre
- Reeves Way, Chestfield, Whitstable, CT5 3QU
- Whitstable Health Centre
- Harbour Street, Whitstable, CT5 1BZ · 01227 284320
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 21 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 15.5% | 14.3% |
| Obesity | 11.7% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitstable Medical Practicethis surgery | – | 73 | 70% | 86% | Yes |
| University Medical CentreCanterbury, CT2 7PB | 3.8 miles | 51 | 72% | 80% | Yes |
| Northgate Medical PracticeCanterbury, CT1 1WL | 5.1 miles | 18 | 35% | 72% | Yes |
| The Heron Medical PracticeHerne Bay, CT6 5NF | 5.1 miles | 34 | 56% | 72% | Yes |
| Park SurgeryHerne Bay, CT6 5RE | 5.3 miles | 78 | 63% | 90% | Yes |
| Canterbury Health CentreCanterbury, CT1 3JH | 5.5 miles | 39 | 72% | 74% | Yes |
| Faversham Medical GroupFaversham, ME13 8FH | 5.5 miles | 24 | 45% | 72% | Yes |
| Faversham Medical PracticeFaversham, ME13 8QR | 5.6 miles | 50 | 68% | 76% | Yes |
| New Dover Road SurgeryCanterbury, CT1 3AP | 5.7 miles | 53 | 59% | 87% | Yes |
| Sturry SurgeryCanterbury, CT2 0EF | 5.7 miles | 75 | 76% | 88% | Yes |
Common questions
Is Whitstable Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Whitstable Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01227 284300.
How do patients rate Whitstable Medical Practice?
In the 2026 NHS GP Patient Survey, 86% of patients at Whitstable Medical Practice said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 73 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Whitstable Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Whitstable Medical Practice as Outstanding at its last published inspection (report published 21 April 2016).
What are the opening times of Whitstable Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 August 2023. Bank holidays may differ.
How do I contact Whitstable Medical Practice?
Call 01227 284300 or visit its website, www.whitstablemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, CT5 3SE.
Does Whitstable Medical Practice have a branch surgery?
Yes. Whitstable Medical Practice also runs Chestfield Medical Centre (Reeves Way, Chestfield, Whitstable, CT5 3QU) and Whitstable Health Centre (Harbour Street, Whitstable, CT5 1BZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Whitstable Medical Practice?
Around 44,622 patients are registered (January 2025). The surgery is part of Whitstable PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.