GP surgery in Canterbury
Northgate Medical Practice
1 Northgate, Canterbury, CT1 1WL
Scores 18 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone9
- Easy to contact online40
- Good experience of getting in touch22
- Did not wait too long for the appointment32
Quality of care 23
- Patients rate the surgery as good28
- Patients got what they needed50
- Doctors and nurses listen32
- Patients trust the staff41
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets15
- Children vaccinated on time31
What patients say
126 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 69% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 43% |
| Easy to contact via website | 54% | 58% | 50% |
| Easy to contact via NHS App | 49% | 54% | 54% |
| Reception staff helpful | 81% | 85% | 69% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 35% |
| Sees preferred clinician | 41% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 66% |
| Next steps within 2 days | 91% | 93% | 95% |
| Good experience of contacting | 65% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 46% |
| Waiting time was about right | 65% | 69% | 67% |
| Remote appointment | 41% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 93% |
| Treated with care and concern | 87% | 86% | 90% |
| Considered mental wellbeing | 75% | 75% | 79% |
| Had all the information needed | 93% | 92% | 98% |
| Confidence and trust | 92% | 93% | 99% |
| Involved in decisions | 85% | 92% | 99% |
| Needs were met | 91% | 90% | 94% |
| Overall | |||
| Overall experience good | 72% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 82% |
| Supported by local services | 73% | 70% | 53% |
| Discussed managing condition | 44% | 43% | 46% |
| Agreed a care plan | 49% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2025. Bank holidays may differ.
- Address
- 1 Northgate, Canterbury, CT1 1WL
- Phone
- 01227 208556
- [email protected]
- Website
- www.northgatemedicalpractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Canterbury North PCN (a group of local surgeries that share services)
- NHS code
- G82060 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blean Surgery
- 11 Tyler Hill Road, Blean, Canterbury, CT2 9HP
- Chartham Surgery
- Parish Road, Chartham, Canterbury, CT4 7JU
- Northgate Medical Practice
- 1 Northgate, Canterbury, CT1 1WL
- Sellindge Surgery
- Main Road, Sellindge, Ashford, TN25 6JX
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 17.1% | 14.3% |
| Obesity | 9.8% | 13.9% |
| Smoking | 17.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 45% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Northgate Medical Practicethis surgery | – | 18 | 35% | 72% | Yes |
| New Dover Road SurgeryCanterbury, CT1 3AP | 0.7 miles | 53 | 59% | 87% | Yes |
| Canterbury Health CentreCanterbury, CT1 3JH | 0.7 miles | 39 | 72% | 74% | Yes |
| University Medical CentreCanterbury, CT2 7PB | 1.3 miles | 51 | 72% | 80% | Yes |
| Sturry SurgeryCanterbury, CT2 0EF | 2.3 miles | 75 | 76% | 88% | Yes |
| Canterbury Medical PracticeCanterbury, CT4 5BL | 3.2 miles | 22 | 37% | 74% | Yes |
| Old School SurgeryCanterbury, CT4 7JY | 4.1 miles | 89 | 72% | 95% | Yes |
| Whitstable Medical PracticeWhitstable, CT5 3SE | 5.1 miles | 73 | 70% | 86% | Yes |
| Park SurgeryHerne Bay, CT6 5RE | 6.1 miles | 78 | 63% | 90% | Yes |
| The Heron Medical PracticeHerne Bay, CT6 5NF | 6.2 miles | 34 | 56% | 72% | Yes |
New Dover Road Surgery is 0.7 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Northgate Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Northgate Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01227 208556.
How do patients rate Northgate Medical Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at Northgate Medical Practice said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Northgate Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Northgate Medical Practice as Good at its last published inspection (report published 11 August 2016).
What are the opening times of Northgate Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday 8am to 1pm, Sunday closed. The surgery last confirmed these times on 18 November 2025. Bank holidays may differ.
How do I contact Northgate Medical Practice?
Call 01227 208556 or visit its website, www.northgatemedicalpractice.com. You can also book and order repeat prescriptions in the NHS App. The address is 1 Northgate, Canterbury, CT1 1WL.
Does Northgate Medical Practice have a branch surgery?
Yes. Northgate Medical Practice also runs Blean Surgery (11 Tyler Hill Road, Blean, Canterbury, CT2 9HP) and Chartham Surgery (Parish Road, Chartham, Canterbury, CT4 7JU) and Northgate Medical Practice (1 Northgate, Canterbury, CT1 1WL) and Sellindge Surgery (Main Road, Sellindge, Ashford, TN25 6JX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Northgate Medical Practice?
Around 21,105 patients are registered (January 2025). The surgery is part of Canterbury North PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.