GP surgery in North Tyneside
Wideopen Medical Centre
Tulach Ard, North Road, Wideopen, Newcastle Upon Tyne, NE13 6LN
Scores 52 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone60
- Easy to contact online39
- Good experience of getting in touch55
- Did not wait too long for the appointment53
Quality of care 46
- Patients rate the surgery as good36
- Patients got what they needed61
- Doctors and nurses listen56
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets74
- Children vaccinated on time74
What patients say
122 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
75%
say their experience is good
about the England average (77%)
+1
change since last year
2025: 74% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 65% |
| Easy to contact via website | 54% | 58% | 61% |
| Easy to contact via NHS App | 62% | 54% | 79% |
| Reception staff helpful | 87% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 19% |
| Sees preferred clinician | 50% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 77% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 50% |
| Waiting time was about right | 73% | 69% | 76% |
| Remote appointment | 21% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 89% | 86% | 85% |
| Considered mental wellbeing | 80% | 75% | 82% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 93% | 92% | 90% |
| Needs were met | 93% | 90% | 90% |
| Overall | |||
| Overall experience good | 75% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 74% |
| Supported by local services | 81% | 70% | 63% |
| Discussed managing condition | 47% | 43% | 29% |
| Agreed a care plan | 57% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:45am to 6pm |
| Tuesday | 8:45am to 6pm |
| Wednesday | 8:45am to 6pm |
| Thursday | 7:30am to 6pm |
| Friday | 8:45am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 September 2019. Bank holidays may differ.
- Address
- Tulach Ard, North Road, Wideopen, Newcastle Upon Tyne, NE13 6LN
- Phone
- 0191 236 2115
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Tyneside North West PCN (a group of local surgeries that share services)
- NHS code
- A87012 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery
- Market Street, Dudley, Cramlington, NE23 7HR
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.2% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 20.4% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wideopen Medical Centrethis surgery | – | 52 | 67% | 75% | Yes |
| Woodlands Park Health CentreNewcastle Upon Tyne, NE13 6JJ | 0.3 miles | 56 | 65% | 78% | Yes |
| Brunton ParkNewcastle Upon Tyne, NE3 5NF | 1.5 miles | 28 | 47% | 75% | Yes |
| Wellspring Medical PracticeNewcastle Upon Tyne, NE12 6HS | 2.5 miles | 92 | 75% | 89% | Yes |
| Mallard Medical PracticeNewcastle Upon Tyne, NE12 6HS | 2.5 miles | 43 | 89% | 76% | Yes |
| Park Medical GroupNewcastle Upon Tyne, NE3 2PE | 2.5 miles | 33 | 53% | 77% | Yes |
| Regent Medical CentreNewcastle Upon Tyne, NE3 1DQ | 2.7 miles | 43 | 62% | 78% | Yes |
| Forum Family PracticeCramlington, NE23 6QN | 2.8 miles | 95 | 89% | 89% | Yes |
| Npc CramlingtonCramlington, NE23 6QN | 2.8 miles | 94 | 86% | 91% | Yes |
| Village Medical GroupCramlington, NE23 6US | 2.9 miles | 96 | 79% | 93% | Yes |
Wellspring Medical Practice is 2.5 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wideopen Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wideopen Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 236 2115.
How do patients rate Wideopen Medical Centre?
In the 2026 NHS GP Patient Survey, 75% of patients at Wideopen Medical Centre said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Wideopen Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Wideopen Medical Centre as Good at its last published inspection (report published 13 March 2017).
What are the opening times of Wideopen Medical Centre?
Reception is open Monday 8:45am to 6pm, Tuesday 8:45am to 6pm, Wednesday 8:45am to 6pm, Thursday 7:30am to 6pm, Friday 8:45am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 September 2019. Bank holidays may differ.
How do I contact Wideopen Medical Centre?
Call 0191 236 2115. You can also book and order repeat prescriptions in the NHS App. The address is Tulach Ard, North Road, Wideopen, Newcastle Upon Tyne, NE13 6LN.
Does Wideopen Medical Centre have a branch surgery?
Yes. Wideopen Medical Centre also runs The Surgery (Market Street, Dudley, Cramlington, NE23 7HR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wideopen Medical Centre?
Around 7,543 patients are registered (January 2025). The surgery is part of North Tyneside North West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.