GP surgery in Newcastle upon Tyne
Park Medical Group
Shopping Centre, Fawdon Park Road, Fawdon, Newcastle Upon Tyne, NE3 2PE
Scores 33 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone34
- Easy to contact online27
- Good experience of getting in touch33
- Did not wait too long for the appointment11
Quality of care 54
- Patients rate the surgery as good44
- Patients got what they needed80
- Doctors and nurses listen35
- Patients trust the staff64
- Inspection rating (Good)50
- Health checks and screening done47
- Meets NHS clinical targets62
- Children vaccinated on time45
What patients say
118 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
77%
say their experience is good
about the England average (77%)
-4
change since last year
2025: 81% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 59% |
| Easy to contact via website | 48% | 58% | 49% |
| Easy to contact via NHS App | 52% | 54% | 71% |
| Reception staff helpful | 76% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 38% |
| Sees preferred clinician | 45% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 88% |
| Next steps within 2 days | 97% | 93% | 91% |
| Good experience of contacting | 70% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 63% |
| Waiting time was about right | 54% | 69% | 63% |
| Remote appointment | 8% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 90% |
| Considered mental wellbeing | 72% | 75% | 82% |
| Had all the information needed | 89% | 92% | 94% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 95% | 92% | 95% |
| Needs were met | 95% | 90% | 93% |
| Overall | |||
| Overall experience good | 77% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 80% |
| Supported by local services | 74% | 70% | 77% |
| Discussed managing condition | 40% | 43% | 46% |
| Agreed a care plan | 41% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 July 2026. Bank holidays may differ.
- Address
- Shopping Centre, Fawdon Park Road, Fawdon, Newcastle Upon Tyne, NE3 2PE
- Phone
- 0191 285 1763
- [email protected]
- Website
- www.parkmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Gosforth PCN (a group of local surgeries that share services)
- NHS code
- A86008 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Park Medical Group
- Kingston Park Avenue, Kingston Park, Newcastle Upon Tyne, NE3 2HB
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Train station nearby
- Tube station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.6% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 10.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Park Medical Groupthis surgery | – | 33 | 53% | 77% | Yes |
| Regent Medical CentreNewcastle Upon Tyne, NE3 1DQ | 1.0 miles | 43 | 62% | 78% | Yes |
| Brunton ParkNewcastle Upon Tyne, NE3 5NF | 1.1 miles | 28 | 47% | 75% | Yes |
| The Grove Medical GroupNewcastle Upon Tyne, NE3 1NU | 1.3 miles | 81 | 63% | 86% | Yes |
| Roseworth SurgeryNewcastle Upon Tyne, NE3 1NB | 1.4 miles | 92 | 83% | 95% | Yes |
| Jesmond Health PartnershipNewcastle Upon Tyne, NE2 3LD | 1.9 miles | 71 | 66% | 83% | Yes |
| Westerhope Medical GroupNewcastle Upon Tyne, NE5 2LH | 2.0 miles | 3 | 38% | 56% | Yes |
| Fenham Hall SurgeryNewcastle Upon Tyne, NE4 9XD | 2.1 miles | 51 | 53% | 83% | Yes |
| Woodlands Park Health CentreNewcastle Upon Tyne, NE13 6JJ | 2.3 miles | 56 | 65% | 78% | Yes |
| West Farm SurgeryNewcastle Upon Tyne, NE12 8LS | 2.4 miles | 67 | 69% | 84% | Yes |
The Grove Medical Group is 1.3 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Park Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Park Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 285 1763.
How do patients rate Park Medical Group?
In the 2026 NHS GP Patient Survey, 77% of patients at Park Medical Group said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Park Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Park Medical Group as Good at its last published inspection (report published 11 January 2023).
What are the opening times of Park Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 July 2026. Bank holidays may differ.
How do I contact Park Medical Group?
Call 0191 285 1763 or visit its website, www.parkmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Shopping Centre, Fawdon Park Road, Fawdon, Newcastle Upon Tyne, NE3 2PE.
Does Park Medical Group have a branch surgery?
Yes. Park Medical Group also runs Park Medical Group (Kingston Park Avenue, Kingston Park, Newcastle Upon Tyne, NE3 2HB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Park Medical Group?
Around 13,242 patients are registered (January 2025). The surgery is part of North Gosforth PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.