GP surgery in North Tyneside
Mallard Medical Practice
The Health Centre, Citadel East, Killingworth, Newcastle Upon Tyne, NE12 6HS
Scores 43 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone93
- Easy to contact online50
- Good experience of getting in touch74
- Did not wait too long for the appointment34
Quality of care 12
- Patients rate the surgery as good38
- Patients got what they needed24
- Doctors and nurses listen29
- Patients trust the staff21
- Inspection rating (Requires improvement)2
- Health checks and screening done1
- Meets NHS clinical targets3
- Children vaccinated on time86
What patients say
129 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 77% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 68% |
| Easy to contact via website | 58% | 58% | 32% |
| Easy to contact via NHS App | 67% | 54% | 45% |
| Reception staff helpful | 86% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 38% |
| Sees preferred clinician | 40% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 85% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 83% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 53% |
| Waiting time was about right | 66% | 69% | 59% |
| Remote appointment | 16% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 91% |
| Treated with care and concern | 84% | 86% | 89% |
| Considered mental wellbeing | 75% | 75% | 78% |
| Had all the information needed | 89% | 92% | 92% |
| Confidence and trust | 89% | 93% | 94% |
| Involved in decisions | 86% | 92% | 91% |
| Needs were met | 87% | 90% | 93% |
| Overall | |||
| Overall experience good | 76% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 86% |
| Supported by local services | 79% | 70% | 72% |
| Discussed managing condition | 39% | 43% | 33% |
| Agreed a care plan | 37% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 129 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 August 2026. Bank holidays may differ.
- Address
- The Health Centre, Citadel East, Killingworth, Newcastle Upon Tyne, NE12 6HS
- Phone
- 0191 216 0061
- [email protected]
- Website
- www.mallardmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Tyneside North West PCN (a group of local surgeries that share services)
- NHS code
- A87615 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 17.4% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 34% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Mallard Medical Practicethis surgery | – | 43 | 89% | 76% | Yes |
| Wellspring Medical PracticeNewcastle Upon Tyne, NE12 6HS | under 0.1 miles | 92 | 75% | 89% | Yes |
| Stephenson Park Health GroupNewcastle Upon Tyne, NE12 9BQ | 1.2 miles | 41 | 59% | 69% | Yes |
| West Farm SurgeryNewcastle Upon Tyne, NE12 8LS | 1.9 miles | 67 | 69% | 84% | Yes |
| Netherfield HouseCramlington, NE23 7EF | 1.9 miles | 91 | 84% | 92% | Yes |
| Lane End SurgeryNewcastle Upon Tyne, NE7 7XX | 2.0 miles | 70 | 58% | 87% | Yes |
| Swarland Avenue SurgeryNewcastle Upon Tyne, NE7 7TD | 2.2 miles | 93 | 86% | 90% | Yes |
| Northumberland Park Medical GroupNewcastle Upon Tyne, NE27 0HJ | 2.3 miles | 83 | 67% | 87% | Yes |
| Wideopen Medical CentreNewcastle Upon Tyne, NE13 6LN | 2.5 miles | 52 | 67% | 75% | Yes |
| Brunton ParkNewcastle Upon Tyne, NE3 5NF | 2.6 miles | 28 | 47% | 75% | Yes |
Wellspring Medical Practice is under 0.1 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Mallard Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Mallard Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 216 0061.
How do patients rate Mallard Medical Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Mallard Medical Practice said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Mallard Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Mallard Medical Practice as Requires improvement at its last published inspection (report published 14 May 2025).
What are the opening times of Mallard Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 August 2026. Bank holidays may differ.
How do I contact Mallard Medical Practice?
Call 0191 216 0061 or visit its website, www.mallardmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, Citadel East, Killingworth, Newcastle Upon Tyne, NE12 6HS.
How many patients are registered at Mallard Medical Practice?
Around 5,461 patients are registered (January 2025). The surgery is part of North Tyneside North West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.