GP surgery in Peterlee
William Brown Centre
Manor Way, Peterlee, SR8 5TW
Scores 45 out of 100, average for a GP surgery in England. 71% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone53
- Easy to contact online30
- Good experience of getting in touch42
- Did not wait too long for the appointment41
Quality of care 49
- Patients rate the surgery as good25
- Patients got what they needed28
- Doctors and nurses listen74
- Patients trust the staff67
- Inspection rating (Good)50
- Health checks and screening done77
- Meets NHS clinical targets85
- Children vaccinated on time84
What patients say
103 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
71%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 68% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 44% |
| Easy to contact via website | 49% | 58% | 34% |
| Easy to contact via NHS App | 54% | 54% | 59% |
| Reception staff helpful | 83% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 25% |
| Sees preferred clinician | 29% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 82% |
| Next steps within 2 days | 93% | 93% | 97% |
| Good experience of contacting | 73% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 37% |
| Waiting time was about right | 68% | 69% | 73% |
| Remote appointment | 26% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 79% |
| Treated with care and concern | 93% | 86% | 83% |
| Considered mental wellbeing | 70% | 75% | 58% |
| Had all the information needed | 92% | 92% | 83% |
| Confidence and trust | 95% | 93% | 88% |
| Involved in decisions | 97% | 92% | 88% |
| Needs were met | 88% | 90% | 88% |
| Overall | |||
| Overall experience good | 71% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 79% |
| Supported by local services | 78% | 70% | 77% |
| Discussed managing condition | 48% | 43% | 49% |
| Agreed a care plan | 40% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 8:30pm |
| Tuesday | 8:30am to 8:30pm |
| Wednesday | 8:30am to 8pm |
| Thursday | 8:30am to 8pm |
| Friday | 8:30am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 June 2026. Bank holidays may differ.
- Address
- Manor Way, Peterlee, SR8 5TW
- Phone
- 0191 569 1060
- [email protected]
- Website
- www.intrahealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Easington Central PCN (a group of local surgeries that share services)
- NHS code
- A83012 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Arbroath House, Easington Collier
- Arbroath House, Seaside Lane South, Easington Colliery, Peterlee, SR8 3PE · 0191 5270328
- Healthworks Medical Centre
- Paradise Lane, Easington Colliery, Peterlee, SR8 3EX
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 4.0% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 16.1% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| William Brown Centrethis surgery | – | 45 | 64% | 71% | Yes |
| The Horden Group PracticePeterlee, SR8 4LD | 0.8 miles | 96 | 97% | 96% | Yes |
| Blackhall and Peterlee PracticeHartlepool, TS27 4LQ | 1.8 miles | 32 | 61% | 69% | Yes |
| Southdene Medical CentreDurham, DH6 2LT | 2.2 miles | 93 | 91% | 95% | Yes |
| Bevan Medical GroupDurham, DH6 2LQ | 2.3 miles | 91 | 90% | 83% | Yes |
| Wingate Medical Practice IntrahealthWingate, TS28 5PZ | 2.9 miles | 92 | 91% | 90% | Yes |
| East Durham Medical GroupWingate, TS28 5PZ | 2.9 miles | 84 | 68% | 83% | Yes |
| Silverdale Family PracticeDurham, DH6 2TH | 4.3 miles | 100 | 97% | 96% | Yes |
| Murton Medical CentreSeaham, SR7 9AB | 4.6 miles | 88 | 80% | 93% | Yes |
| Marlborough SurgerySeaham, SR7 7JE | 5.4 miles | 76 | 69% | 86% | Yes |
The Horden Group Practice is 0.8 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is William Brown Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), William Brown Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 569 1060.
How do patients rate William Brown Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at William Brown Centre said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for William Brown Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated William Brown Centre as Good at its last published inspection (report published 1 March 2017).
What are the opening times of William Brown Centre?
Reception is open Monday 8:30am to 8:30pm, Tuesday 8:30am to 8:30pm, Wednesday 8:30am to 8pm, Thursday 8:30am to 8pm, Friday 8:30am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 June 2026. Bank holidays may differ.
How do I contact William Brown Centre?
Call 0191 569 1060 or visit its website, www.intrahealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Manor Way, Peterlee, SR8 5TW.
Does William Brown Centre have a branch surgery?
Yes. William Brown Centre also runs Arbroath House, Easington Collier (Arbroath House, Seaside Lane South, Easington Colliery, Peterlee, SR8 3PE) and Healthworks Medical Centre (Paradise Lane, Easington Colliery, Peterlee, SR8 3EX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at William Brown Centre?
Around 15,659 patients are registered (January 2025). The surgery is part of Easington Central PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.