GP surgery in County Durham
Blackhall and Peterlee Practice
Blackhall Community Health Centre, Blackhall Colliery, Blackhall, Hartlepool, TS27 4LQ
Scores 32 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone48
- Easy to contact online69
- Good experience of getting in touch28
- Did not wait too long for the appointment19
Quality of care 37
- Patients rate the surgery as good20
- Patients got what they needed48
- Doctors and nurses listen30
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done81
- Meets NHS clinical targets92
- Children vaccinated on time85
What patients say
101 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
69%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 80% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 58% |
| Easy to contact via website | 66% | 58% | 72% |
| Easy to contact via NHS App | 52% | 54% | 78% |
| Reception staff helpful | 84% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 27% |
| Sees preferred clinician | 17% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 90% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 68% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 73% |
| Waiting time was about right | 59% | 69% | 58% |
| Remote appointment | 15% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 90% |
| Treated with care and concern | 85% | 86% | 92% |
| Considered mental wellbeing | 76% | 75% | 77% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 87% | 93% | 96% |
| Involved in decisions | 92% | 92% | 92% |
| Needs were met | 91% | 90% | 92% |
| Overall | |||
| Overall experience good | 69% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 71% |
| Supported by local services | 73% | 70% | 68% |
| Discussed managing condition | 60% | 43% | 40% |
| Agreed a care plan | 60% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2025. Bank holidays may differ.
- Address
- Blackhall Community Health Centre, Blackhall Colliery, Blackhall, Hartlepool, TS27 4LQ
- Phone
- 0191 586 4331
- Website
- www.blackhallandpeterleepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Easington Central PCN (a group of local surgeries that share services)
- NHS code
- A83007 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Peterlee
- Peterlee Community Hospital, O'neill Drive, Peterlee, SR8 5UQ · 0191 5864331
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free on-site car parking
- Lift
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.1% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 9.0% | 6.6% |
| COPD | 4.5% | 1.9% |
| Coronary heart disease | 5.9% | 3.0% |
| Depression | 25.1% | 14.3% |
| Obesity | 23.9% | 13.9% |
| Smoking | 17.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Blackhall and Peterlee Practicethis surgery | – | 32 | 61% | 69% | Yes |
| The Horden Group PracticePeterlee, SR8 4LD | 1.5 miles | 96 | 97% | 96% | Yes |
| William Brown CentrePeterlee, SR8 5TW | 1.8 miles | 45 | 64% | 71% | Yes |
| West View Millenium Surgery AHartlepool, TS24 9LJ | 3.7 miles | 46 | 70% | 78% | Yes |
| East Durham Medical GroupWingate, TS28 5PZ | 3.9 miles | 84 | 68% | 83% | Yes |
| Wingate Medical Practice IntrahealthWingate, TS28 5PZ | 3.9 miles | 92 | 91% | 90% | Yes |
| Hart Medical PracticeHartlepool, TS24 9DN | 4.0 miles | 25 | 52% | 75% | Yes |
| Southdene Medical CentreDurham, DH6 2LT | 4.0 miles | 93 | 91% | 95% | Yes |
| Bevan Medical GroupDurham, DH6 2LQ | 4.0 miles | 91 | 90% | 83% | Yes |
| Gladstone House SurgeryHartlepool, TS26 8DF | 5.1 miles | 19 | 42% | 58% | Yes |
The Horden Group Practice is 1.5 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Blackhall and Peterlee Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Blackhall and Peterlee Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 586 4331.
How do patients rate Blackhall and Peterlee Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at Blackhall and Peterlee Practice said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Blackhall and Peterlee Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Blackhall and Peterlee Practice as Good at its last published inspection (report published 6 January 2017).
What are the opening times of Blackhall and Peterlee Practice?
Reception is open Monday 8am to 8pm, Tuesday 7:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2025. Bank holidays may differ.
How do I contact Blackhall and Peterlee Practice?
Call 0191 586 4331 or visit its website, www.blackhallandpeterleepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Blackhall Community Health Centre, Blackhall Colliery, Blackhall, Hartlepool, TS27 4LQ.
Does Blackhall and Peterlee Practice have a branch surgery?
Yes. Blackhall and Peterlee Practice also runs Peterlee (Peterlee Community Hospital, O'neill Drive, Peterlee, SR8 5UQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Blackhall and Peterlee Practice?
Around 10,244 patients are registered (January 2025). The surgery is part of Easington Central PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.