GP surgery in West Devon
Abbey Surgery
28 Plymouth Road, Tavistock, PL19 8BU
Scores 56 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone70
- Easy to contact online52
- Good experience of getting in touch70
- Did not wait too long for the appointment56
Quality of care 39
- Patients rate the surgery as good39
- Patients got what they needed19
- Doctors and nurses listen43
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done45
- Meets NHS clinical targets86
- Children vaccinated on time67
What patients say
114 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-12
change since last year
2025: 88% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 70% |
| Easy to contact via website | 59% | 58% | 50% |
| Easy to contact via NHS App | 49% | 54% | 58% |
| Reception staff helpful | 93% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 49% |
| Sees preferred clinician | 44% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 90% |
| Next steps within 2 days | 95% | 93% | 91% |
| Good experience of contacting | 82% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 72% |
| Waiting time was about right | 74% | 69% | 65% |
| Remote appointment | 18% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 94% |
| Treated with care and concern | 86% | 86% | 95% |
| Considered mental wellbeing | 80% | 75% | 79% |
| Had all the information needed | 87% | 92% | 96% |
| Confidence and trust | 93% | 93% | 96% |
| Involved in decisions | 92% | 92% | 96% |
| Needs were met | 86% | 90% | 95% |
| Overall | |||
| Overall experience good | 76% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 84% |
| Supported by local services | 72% | 70% | 78% |
| Discussed managing condition | 49% | 43% | 40% |
| Agreed a care plan | 42% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- 28 Plymouth Road, Tavistock, PL19 8BU
- Phone
- 01822 612247
- Website
- www.abbeysurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Devon PCN (a group of local surgeries that share services)
- NHS code
- L83101 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bere Alston Surgery
- Station Road, Bere Alston, Yelverton, PL20 7EJ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 December 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 5.1% | 3.0% |
| Depression | 14.9% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Abbey Surgerythis surgery | – | 56 | 73% | 76% | Yes |
| Tavyside Health CentreTavistock, PL19 9FD | 0.3 miles | 79 | 78% | 90% | Yes |
| Yelverton SurgeryYelverton, PL20 6AS | 4.8 miles | 97 | 94% | 94% | Yes |
| Tamar Valley HealthCallington, PL17 7AW | 8.0 miles | 50 | 56% | 81% | Yes |
| Southway SurgeryPlymouth, PL6 6DX | 8.3 miles | 68 | 63% | 79% | Yes |
| Roborough SurgeryPlymouth, PL6 6PH | 8.4 miles | 32 | 50% | 76% | Yes |
| Budshead Medical PracticePlymouth, PL5 4DU | 9.0 miles | 8 | 54% | 59% | Yes |
| Oakside SurgeryPlymouth, PL5 3PY | 9.3 miles | 6 | 46% | 59% | Yes |
| Knowle House SurgeryPlymouth, PL5 3JB | 9.6 miles | 53 | 45% | 80% | Yes |
| Elm SurgeryPlymouth, PL6 8UF | 9.9 miles | 65 | 67% | 81% | Yes |
Tavyside Health Centre is 0.3 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Abbey Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Abbey Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01822 612247.
How do patients rate Abbey Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Abbey Surgery said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Abbey Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Abbey Surgery as Good at its last published inspection (report published 18 December 2019).
What are the opening times of Abbey Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Abbey Surgery?
Call 01822 612247 or visit its website, www.abbeysurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 28 Plymouth Road, Tavistock, PL19 8BU.
Does Abbey Surgery have a branch surgery?
Yes. Abbey Surgery also runs Bere Alston Surgery (Station Road, Bere Alston, Yelverton, PL20 7EJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Abbey Surgery?
Around 15,131 patients are registered (January 2025). The surgery is part of West Devon PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.