GP surgery in Cornwall
Tamar Valley Health
The Health Centre, Haye Road, Callington, PL17 7AW
Scores 50 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone40
- Easy to contact online58
- Good experience of getting in touch50
- Did not wait too long for the appointment67
Quality of care 44
- Patients rate the surgery as good55
- Patients got what they needed16
- Doctors and nurses listen38
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done57
- Meets NHS clinical targets58
- Children vaccinated on time46
What patients say
108 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
81%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 75% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 44% |
| Easy to contact via website | 62% | 58% | 58% |
| Easy to contact via NHS App | 51% | 54% | 42% |
| Reception staff helpful | 88% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 24% |
| Sees preferred clinician | 23% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 79% |
| Next steps within 2 days | 90% | 93% | 95% |
| Good experience of contacting | 75% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 57% |
| Waiting time was about right | 77% | 69% | 67% |
| Remote appointment | 25% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 85% |
| Treated with care and concern | 85% | 86% | 87% |
| Considered mental wellbeing | 74% | 75% | 71% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 94% | 92% | 93% |
| Needs were met | 85% | 90% | 92% |
| Overall | |||
| Overall experience good | 81% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 84% |
| Supported by local services | 74% | 70% | 65% |
| Discussed managing condition | 37% | 43% | 39% |
| Agreed a care plan | 36% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 December 2023. Bank holidays may differ.
- Address
- The Health Centre, Haye Road, Callington, PL17 7AW
- Phone
- 01579 382666
- Website
- www.tamarvalleyhealth.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Launceston and Tamar Valley PCN (a group of local surgeries that share services)
- NHS code
- L82012 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Gunnislake
- The Health Centre, The Orchard, Gunnislake, PL18 9JZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.6% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 5.6% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tamar Valley Healththis surgery | – | 50 | 56% | 81% | Yes |
| Oak Tree SurgeryLiskeard, PL14 3XA | 6.5 miles | 33 | 54% | 72% | Yes |
| Rosedean SurgeryLiskeard, PL14 4AQ | 7.3 miles | 2 | 15% | 52% | Yes |
| Quay Lane SurgerySaltash, PL12 5LH | 7.5 miles | 99 | 98% | 98% | Yes |
| Saltash Health CentreSaltash, PL12 6DL | 7.8 miles | 25 | 47% | 67% | Yes |
| Abbey SurgeryTavistock, PL19 8BU | 8.0 miles | 56 | 73% | 76% | Yes |
| Port View SurgerySaltash, PL12 4BU | 8.1 miles | 49 | 52% | 81% | Yes |
| Tavyside Health CentreTavistock, PL19 9FD | 8.3 miles | 79 | 78% | 90% | Yes |
| Launceston Medical CentreLaunceston, PL15 9HH | 8.8 miles | 62 | 42% | 84% | Yes |
| Mayflower Medical GroupPlymouth, PL5 1PL | 8.9 miles | 1 | 32% | 54% | Yes |
Quay Lane Surgery is 7.5 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tamar Valley Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tamar Valley Health was taking on new patients. You can register online through the NHS website or call the surgery on 01579 382666.
How do patients rate Tamar Valley Health?
In the 2026 NHS GP Patient Survey, 81% of patients at Tamar Valley Health said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Tamar Valley Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Tamar Valley Health as Good at its last published inspection (report published 20 August 2018).
What are the opening times of Tamar Valley Health?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 December 2023. Bank holidays may differ.
How do I contact Tamar Valley Health?
Call 01579 382666 or visit its website, www.tamarvalleyhealth.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, Haye Road, Callington, PL17 7AW.
Does Tamar Valley Health have a branch surgery?
Yes. Tamar Valley Health also runs Gunnislake (The Health Centre, The Orchard, Gunnislake, PL18 9JZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Tamar Valley Health?
Around 16,966 patients are registered (January 2025). The surgery is part of Launceston and Tamar Valley PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.