GP surgery in Plymouth
St. Levan Surgery
350 St. Levan Road, Plymouth, PL2 1JR
Scores 61 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 75
- Easy to get through on the phone47
- Easy to contact online78
- Good experience of getting in touch80
- Did not wait too long for the appointment82
Quality of care 40
- Patients rate the surgery as good55
- Patients got what they needed36
- Doctors and nurses listen31
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets28
- Children vaccinated on time93
What patients say
99 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
80%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 85% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 73% |
| Easy to contact via website | 70% | 58% | 74% |
| Easy to contact via NHS App | 44% | 54% | 72% |
| Reception staff helpful | 84% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 28% |
| Sees preferred clinician | 62% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 88% |
| Next steps within 2 days | 90% | 93% | 98% |
| Good experience of contacting | 85% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 65% |
| Waiting time was about right | 83% | 69% | 91% |
| Remote appointment | 37% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 91% |
| Treated with care and concern | 85% | 86% | 90% |
| Considered mental wellbeing | 83% | 75% | 85% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 85% | 93% | 95% |
| Involved in decisions | 84% | 92% | 96% |
| Needs were met | 89% | 90% | 93% |
| Overall | |||
| Overall experience good | 80% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 75% |
| Supported by local services | 51% | 70% | 77% |
| Discussed managing condition | 47% | 43% | 58% |
| Agreed a care plan | 30% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 October 2025. Bank holidays may differ.
- Address
- 350 St. Levan Road, Plymouth, PL2 1JR
- Phone
- 01752 561973
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Waterside Health Network PCN (a group of local surgeries that share services)
- NHS code
- L83646 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 18.1% | 14.3% |
| Obesity | 18.8% | 13.9% |
| Smoking | 21.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Levan Surgerythis surgery | – | 61 | 60% | 80% | Yes |
| Stoke SurgeryPlymouth, PL3 4DP | 0.6 miles | 94 | 76% | 91% | Yes |
| St Neots SurgeryPlymouth, PL2 3HY | 0.8 miles | 16 | 42% | 58% | Yes |
| Devonport Health CentrePlymouth, PL1 4JZ | 1.1 miles | 20 | 37% | 66% | Yes |
| Adelaide Street SurgeryPlymouth, PL1 3JF | 1.3 miles | 50 | 68% | 77% | Yes |
| North Road West Medical CentrePlymouth, PL1 5BZ | 1.5 miles | 70 | 76% | 84% | Yes |
| Peverell Park SurgeryPlymouth, PL2 3PX | 1.5 miles | 69 | 66% | 77% | Yes |
| Mayflower Medical GroupPlymouth, PL5 1PL | 1.5 miles | 1 | 32% | 54% | Yes |
| West Hoe SurgeryPlymouth, PL1 3BS | 1.8 miles | 86 | 86% | 90% | Yes |
| Lisson Grove Medical CentrePlymouth, PL4 7DL | 2.0 miles | 40 | 51% | 75% | Yes |
Stoke Surgery is 0.6 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St. Levan Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Levan Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01752 561973.
How do patients rate St. Levan Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at St. Levan Surgery said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for St. Levan Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Levan Surgery as Good at its last published inspection (report published 2 July 2019).
What are the opening times of St. Levan Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 October 2025. Bank holidays may differ.
How do I contact St. Levan Surgery?
Call 01752 561973. You can also book and order repeat prescriptions in the NHS App. The address is 350 St. Levan Road, Plymouth, PL2 1JR.
How many patients are registered at St. Levan Surgery?
Around 8,875 patients are registered (January 2025). The surgery is part of Waterside Health Network PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.