GP surgery in Tiverton
Amicus Health
Clare House Surgery, Newport Street, Tiverton, EX16 6NJ
Scores 88 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 75
- Easy to get through on the phone54
- Easy to contact online57
- Good experience of getting in touch91
- Did not wait too long for the appointment71
Quality of care 95
- Patients rate the surgery as good94
- Patients got what they needed77
- Doctors and nurses listen95
- Patients trust the staff97
- Inspection rating (Outstanding)98
- Health checks and screening done24
- Meets NHS clinical targets47
- Children vaccinated on time65
What patients say
107 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
94%
say their experience is good
well above the England average (77%)
+12
change since last year
2025: 82% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 66% |
| Easy to contact via website | 61% | 58% | 64% |
| Easy to contact via NHS App | 55% | 54% | 54% |
| Reception staff helpful | 99% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 31% |
| Sees preferred clinician | 56% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 89% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 90% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 82% |
| Waiting time was about right | 78% | 69% | 68% |
| Remote appointment | 19% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 86% |
| Treated with care and concern | 96% | 86% | 81% |
| Considered mental wellbeing | 84% | 75% | 76% |
| Had all the information needed | 97% | 92% | 89% |
| Confidence and trust | 100% | 93% | 84% |
| Involved in decisions | 98% | 92% | 94% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 94% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 92% |
| Supported by local services | 76% | 70% | 80% |
| Discussed managing condition | 56% | 43% | 40% |
| Agreed a care plan | 39% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 October 2025. Bank holidays may differ.
- Address
- Clare House Surgery, Newport Street, Tiverton, EX16 6NJ
- Phone
- 01884 252337
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tiverton PCN (a group of local surgeries that share services)
- NHS code
- L83085 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bampton Surgery
- Barnhay, Bampton, Tiverton, EX16 9NB
- Blundells School
- Blundells Road, Tiverton, EX16 4DT
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 16.3% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Amicus Healththis surgery | – | 88 | 64% | 94% | Yes |
| Castle Place PracticeTiverton, EX16 6NP | 0.4 miles | 41 | 52% | 76% | Yes |
| Sampford Peverell SurgeryTiverton, EX16 7BJ | 4.9 miles | 51 | 63% | 79% | Yes |
| College Surgery PartnershipCullompton, EX15 1FE | 5.0 miles | 59 | 54% | 84% | Yes |
| Bramblehaies SurgeryCullompton, EX15 1TZ | 5.2 miles | 26 | 50% | 71% | Yes |
| Wyndham House SurgeryExeter, EX5 4HZ | 6.0 miles | 100 | 99% | 96% | Yes |
| Amicus Health - Mid Devon SitesTiverton, EX16 8EZ | 9.5 miles | 92 | 91% | 93% | Yes |
| Exmoor Medical CentreDulverton, TA22 9EN | 9.6 miles | 97 | 93% | 92% | Yes |
| Redlands Primary CareCrediton, EX17 3FD | 10.8 miles | 22 | 53% | 69% | Yes |
| Blackdown PracticeCullompton, EX15 3SF | 11.3 miles | 99 | 91% | 93% | Yes |
Wyndham House Surgery is 6.0 miles away, scores 100 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Amicus Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Amicus Health was taking on new patients. You can register online through the NHS website or call the surgery on 01884 252337.
How do patients rate Amicus Health?
In the 2026 NHS GP Patient Survey, 94% of patients at Amicus Health said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 88 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Amicus Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Amicus Health as Outstanding at its last published inspection (report published 28 February 2025).
What are the opening times of Amicus Health?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 October 2025. Bank holidays may differ.
How do I contact Amicus Health?
Call 01884 252337. You can also book and order repeat prescriptions in the NHS App. The address is Clare House Surgery, Newport Street, Tiverton, EX16 6NJ.
Does Amicus Health have a branch surgery?
Yes. Amicus Health also runs Bampton Surgery (Barnhay, Bampton, Tiverton, EX16 9NB) and Blundells School (Blundells Road, Tiverton, EX16 4DT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Amicus Health?
Around 18,636 patients are registered (January 2025). The surgery is part of Tiverton PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.