GP surgery in Mid Devon
Redlands Primary Care
Joseph Locke Way, Crediton, EX17 3FD
Scores 22 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone33
- Easy to contact online24
- Good experience of getting in touch26
- Did not wait too long for the appointment23
Quality of care 26
- Patients rate the surgery as good19
- Patients got what they needed33
- Doctors and nurses listen31
- Patients trust the staff13
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets74
- Children vaccinated on time71
What patients say
109 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
69%
say their experience is good
well below the England average (77%)
-4
change since last year
2025: 73% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 53% |
| Easy to contact via website | 46% | 58% | 61% |
| Easy to contact via NHS App | 44% | 54% | 47% |
| Reception staff helpful | 85% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 30% |
| Sees preferred clinician | 24% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 79% |
| Next steps within 2 days | 89% | 93% | 93% |
| Good experience of contacting | 67% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 48% |
| Waiting time was about right | 61% | 69% | 68% |
| Remote appointment | 12% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 90% |
| Treated with care and concern | 85% | 86% | 84% |
| Considered mental wellbeing | 73% | 75% | 80% |
| Had all the information needed | 96% | 92% | 96% |
| Confidence and trust | 87% | 93% | 96% |
| Involved in decisions | 90% | 92% | 96% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 69% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 76% |
| Supported by local services | 75% | 70% | 65% |
| Discussed managing condition | 39% | 43% | 42% |
| Agreed a care plan | 33% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm 1:30pm to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 6 March 2026. Bank holidays may differ.
- Address
- Joseph Locke Way, Crediton, EX17 3FD
- Phone
- 01363 727111
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mid Devon Healthcare PCN (a group of local surgeries that share services)
- NHS code
- L83127 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Thorverton
- The Surgery, The Bury, Thorverton, Exeter, EX5 5NT
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
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Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 September 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 14.7% | 13.9% |
| Smoking | 12.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Redlands Primary Carethis surgery | – | 22 | 53% | 69% | Yes |
| Foxhayes PracticeExeter, EX4 2BH | 5.7 miles | 65 | 80% | 75% | Yes |
| Cheriton Bishop SurgeryExeter, EX6 6JA | 5.9 miles | 99 | 100% | 99% | Yes |
| St Thomas Medical GroupExeter, EX4 1HJ | 6.4 miles | 41 | 56% | 75% | Yes |
| Inclusion Health Devon CicExeter, EX4 6PD | 6.5 miles | 61 | 87% | 81% | Yes |
| Mount Pleasant Health CentreExeter, EX4 7BW | 6.6 miles | 60 | 60% | 86% | Yes |
| St Leonards PracticeExeter, EX1 1SB | 6.7 miles | 45 | 69% | 74% | Yes |
| Southernhay House SurgeryExeter, EX1 1RX | 6.7 miles | 58 | 76% | 82% | Yes |
| Barnfield Hill SurgeryExeter, EX1 1SR | 6.8 miles | 87 | 88% | 91% | Yes |
| Isca Medical PracticeExeter, EX1 2DW | 6.9 miles | 69 | 82% | 84% | Yes |
Foxhayes Practice is 5.7 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Redlands Primary Care taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Redlands Primary Care was taking on new patients. You can register online through the NHS website or call the surgery on 01363 727111.
How do patients rate Redlands Primary Care?
In the 2026 NHS GP Patient Survey, 69% of patients at Redlands Primary Care said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Redlands Primary Care?
The Care Quality Commission, which inspects GP surgeries in England, rated Redlands Primary Care as Good at its last published inspection (report published 5 September 2018).
What are the opening times of Redlands Primary Care?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm 1:30pm to 5pm, Sunday closed. The surgery last confirmed these times on 6 March 2026. Bank holidays may differ.
How do I contact Redlands Primary Care?
Call 01363 727111. You can also book and order repeat prescriptions in the NHS App. The address is Joseph Locke Way, Crediton, EX17 3FD.
Does Redlands Primary Care have a branch surgery?
Yes. Redlands Primary Care also runs Thorverton (The Surgery, The Bury, Thorverton, Exeter, EX5 5NT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Redlands Primary Care?
Around 16,025 patients are registered (January 2025). The surgery is part of Mid Devon Healthcare PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.