GP surgery in Stoke-on-Trent
Apsley Surgery
Cobridge Health Centre, Church Terrace, Stoke-on-Trent, ST6 2JN
Scores 27 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone25
- Easy to contact online29
- Good experience of getting in touch30
- Did not wait too long for the appointment69
Quality of care 16
- Patients rate the surgery as good22
- Patients got what they needed51
- Doctors and nurses listen10
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done37
- Meets NHS clinical targets18
- Children vaccinated on time18
What patients say
78 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
+6
change since last year
2025: 64% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 53% |
| Easy to contact via website | 49% | 58% | 38% |
| Easy to contact via NHS App | 62% | 54% | 46% |
| Reception staff helpful | 78% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 33% |
| Sees preferred clinician | 46% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 59% |
| Next steps within 2 days | 87% | 93% | 96% |
| Good experience of contacting | 69% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 39% |
| Waiting time was about right | 78% | 69% | 64% |
| Remote appointment | 46% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 78% |
| Treated with care and concern | 70% | 86% | 75% |
| Considered mental wellbeing | 68% | 75% | 66% |
| Had all the information needed | 90% | 92% | 84% |
| Confidence and trust | 80% | 93% | 82% |
| Involved in decisions | 90% | 92% | 74% |
| Needs were met | 91% | 90% | 78% |
| Overall | |||
| Overall experience good | 70% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 59% |
| Supported by local services | 69% | 70% | 50% |
| Discussed managing condition | 46% | 43% | 52% |
| Agreed a care plan | 42% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 78 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 November 2024. Bank holidays may differ.
- Address
- Cobridge Health Centre, Church Terrace, Stoke-on-Trent, ST6 2JN
- Phone
- 0300 790 0160
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- About Better Care (Abc) PCN (a group of local surgeries that share services)
- NHS code
- M83627 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Apsley House Surgery Branch
- 117 Knypersley Road, Norton, Stoke-on-Trent, ST6 8JA · 01782 545728
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.7% | 15.2% |
| Diabetes | 10.2% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 18.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 41% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Apsley Surgerythis surgery | – | 27 | 48% | 70% | Yes |
| Cobridge SurgeryStoke-on-Trent, ST6 2JN | under 0.1 miles | 19 | 52% | 71% | Yes |
| Lucie Wedgewood Surgery LtdStoke-on-Trent, ST6 2AB | 0.7 miles | 64 | 73% | 84% | Yes |
| Prima Care SurgeriesStoke-on-Trent, ST1 2BN | 0.9 miles | 72 | 68% | 82% | Yes |
| Middleport Medical CentreStoke-on-Trent, ST6 3PN | 1.0 miles | 49 | 76% | 79% | Yes |
| Harley Street Medical CentreStoke-on-Trent, ST1 3RX | 1.1 miles | 15 | 54% | 69% | Yes |
| The Moorcroft Medical CentreStoke on Trent, ST1 3NJ | 1.2 miles | 6 | 42% | 63% | Yes |
| Birches Head Medical CentreStoke-on-Trent, ST1 6RS | 1.3 miles | 69 | 68% | 86% | Yes |
| Wolstanton Medical CentreNewcastle, ST5 8BN | 1.3 miles | 97 | 81% | 87% | Yes |
| Norfolk Street SurgeryStoke-on-Trent, ST1 4PB | 1.4 miles | 46 | 71% | 76% | Yes |
Lucie Wedgewood Surgery Ltd is 0.7 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Apsley Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Apsley Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0300 790 0160.
How do patients rate Apsley Surgery?
In the 2026 NHS GP Patient Survey, 70% of patients at Apsley Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Apsley Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Apsley Surgery as Good at its last published inspection (report published 10 January 2023).
What are the opening times of Apsley Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 November 2024. Bank holidays may differ.
How do I contact Apsley Surgery?
Call 0300 790 0160. You can also book and order repeat prescriptions in the NHS App. The address is Cobridge Health Centre, Church Terrace, Stoke-on-Trent, ST6 2JN.
Does Apsley Surgery have a branch surgery?
Yes. Apsley Surgery also runs Apsley House Surgery Branch (117 Knypersley Road, Norton, Stoke-on-Trent, ST6 8JA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Apsley Surgery?
Around 8,484 patients are registered (January 2025). The surgery is part of About Better Care (Abc) PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.