GP surgery in Gloucester
Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, GL1 3PX
Scores 23 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone22
- Easy to contact online46
- Good experience of getting in touch28
- Did not wait too long for the appointment20
Quality of care 30
- Patients rate the surgery as good36
- Patients got what they needed57
- Doctors and nurses listen28
- Patients trust the staff46
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets26
- Children vaccinated on time37
What patients say
146 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
75%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 71% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 36% |
| Easy to contact via website | 57% | 58% | 50% |
| Easy to contact via NHS App | 34% | 54% | 43% |
| Reception staff helpful | 84% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 24% |
| Sees preferred clinician | 8% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 92% |
| Next steps within 2 days | 89% | 93% | 94% |
| Good experience of contacting | 67% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 47% |
| Waiting time was about right | 60% | 69% | 65% |
| Remote appointment | 22% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 84% |
| Treated with care and concern | 83% | 86% | 83% |
| Considered mental wellbeing | 71% | 75% | 75% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 75% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 81% |
| Supported by local services | 64% | 70% | 69% |
| Discussed managing condition | 33% | 43% | 29% |
| Agreed a care plan | 46% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 146 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- Aspen Centre, Horton Road, Gloucester, GL1 3PX
- Phone
- 01452 337733
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Aspen PCN (a group of local surgeries that share services)
- NHS code
- L84026 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Saintbridge Surgery
- Askwith Road, Gloucester, GL4 4SH
- Tuffley Surgery
- 38 Warwick Avenue, Tuffley, Gloucester, GL4 0SL
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Pharmacy
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 10.4% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 17.9% | 14.3% |
| Obesity | 17.8% | 13.9% |
| Smoking | 15.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 57% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Aspen Medical Practicethis surgery | – | 23 | 46% | 75% | Yes |
| Kingsholm SurgeryGloucester, GL1 3EN | 0.6 miles | 17 | 62% | 69% | Yes |
| The Homeless Healthcare TeamGloucester, GL1 1LY | 0.9 miles | – | – | – | No |
| Longlevens SurgeryGloucester, GL2 0AJ | 0.9 miles | 60 | 77% | 81% | Yes |
| Gloucester Health Access CentreGloucester, GL1 2TZ | 1.1 miles | 24 | 52% | 69% | Yes |
| Severnside Medical PracticeGloucester, GL1 2TZ | 1.1 miles | 30 | 40% | 76% | Yes |
| Partners in Health, Pavilion Family DrsGloucester, GL1 5JJ | 1.1 miles | 32 | 55% | 78% | Yes |
| Rosebank SurgeryGloucester, GL1 5JQ | 1.2 miles | 22 | 32% | 71% | Yes |
| Hucclecote SurgeryGloucester, GL3 3HB | 1.5 miles | 31 | 61% | 72% | Yes |
| Hadwen HealthGloucester, GL4 4BL | 1.9 miles | 29 | 48% | 76% | Yes |
Longlevens Surgery is 0.9 miles away, scores 60 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Aspen Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Aspen Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01452 337733.
How do patients rate Aspen Medical Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Aspen Medical Practice said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Aspen Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Aspen Medical Practice as Good at its last published inspection (report published 27 March 2020).
What are the opening times of Aspen Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Aspen Medical Practice?
Call 01452 337733. You can also book and order repeat prescriptions in the NHS App. The address is Aspen Centre, Horton Road, Gloucester, GL1 3PX.
Does Aspen Medical Practice have a branch surgery?
Yes. Aspen Medical Practice also runs Saintbridge Surgery (Askwith Road, Gloucester, GL4 4SH) and Tuffley Surgery (38 Warwick Avenue, Tuffley, Gloucester, GL4 0SL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Aspen Medical Practice?
Around 31,971 patients are registered (January 2025). The surgery is part of Aspen PCN, a group of local surgeries that share staff and services, in the Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.