GP surgery in Gloucester
Rosebank Surgery
153b Stroud Road, Gloucester, GL1 5JQ
Scores 22 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone7
- Easy to contact online40
- Good experience of getting in touch26
- Did not wait too long for the appointment9
Quality of care 44
- Patients rate the surgery as good23
- Patients got what they needed70
- Doctors and nurses listen62
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets47
- Children vaccinated on time45
What patients say
182 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
+8
change since last year
2025: 62% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 27% |
| Easy to contact via website | 54% | 58% | 50% |
| Easy to contact via NHS App | 57% | 54% | 44% |
| Reception staff helpful | 84% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 20% |
| Sees preferred clinician | 12% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 85% |
| Next steps within 2 days | 92% | 93% | 92% |
| Good experience of contacting | 67% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 47% |
| Waiting time was about right | 52% | 69% | 47% |
| Remote appointment | 15% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 86% |
| Treated with care and concern | 90% | 86% | 87% |
| Considered mental wellbeing | 81% | 75% | 70% |
| Had all the information needed | 95% | 92% | 90% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 95% | 92% | 88% |
| Needs were met | 94% | 90% | 89% |
| Overall | |||
| Overall experience good | 71% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 75% |
| Supported by local services | 64% | 70% | 64% |
| Discussed managing condition | 49% | 43% | 39% |
| Agreed a care plan | 37% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 182 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2025. Bank holidays may differ.
- Address
- 153b Stroud Road, Gloucester, GL1 5JQ
- Phone
- 01452 543000
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rosebank PCN (a group of local surgeries that share services)
- NHS code
- L84050 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bartongate Surgery
- 115 Barton Street, Gloucester, GL1 4HR
- Kingsway Surgery
- Rudloe Drive Kingsway, Quedgeley, Gloucester, GL2 2FY
- Severnvale Surgery
- Severnvale Surgery St James, Quedgeley, Gloucester, GL2 4WD
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 September 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.7% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 15.8% | 13.9% |
| Smoking | 17.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rosebank Surgerythis surgery | – | 22 | 32% | 71% | Yes |
| Partners in Health, Pavilion Family DrsGloucester, GL1 5JJ | 0.1 mile | 32 | 55% | 78% | Yes |
| The Homeless Healthcare TeamGloucester, GL1 1LY | 0.5 miles | – | – | – | No |
| Gloucester Health Access CentreGloucester, GL1 2TZ | 1.0 miles | 24 | 52% | 69% | Yes |
| Severnside Medical PracticeGloucester, GL1 2TZ | 1.0 miles | 30 | 40% | 76% | Yes |
| Kingsholm SurgeryGloucester, GL1 3EN | 1.1 miles | 17 | 62% | 69% | Yes |
| Aspen Medical PracticeGloucester, GL1 3PX | 1.2 miles | 23 | 46% | 75% | Yes |
| Hadwen HealthGloucester, GL4 4BL | 1.8 miles | 29 | 48% | 76% | Yes |
| Quedgeley Medical CentreGloucester, GL2 4NF | 2.0 miles | 83 | 81% | 89% | Yes |
| Longlevens SurgeryGloucester, GL2 0AJ | 2.1 miles | 60 | 77% | 81% | Yes |
Quedgeley Medical Centre is 2.0 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Rosebank Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rosebank Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01452 543000.
How do patients rate Rosebank Surgery?
In the 2026 NHS GP Patient Survey, 71% of patients at Rosebank Surgery said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Rosebank Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Rosebank Surgery as Good at its last published inspection (report published 20 September 2018).
What are the opening times of Rosebank Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 November 2025. Bank holidays may differ.
How do I contact Rosebank Surgery?
Call 01452 543000. You can also book and order repeat prescriptions in the NHS App. The address is 153b Stroud Road, Gloucester, GL1 5JQ.
Does Rosebank Surgery have a branch surgery?
Yes. Rosebank Surgery also runs Bartongate Surgery (115 Barton Street, Gloucester, GL1 4HR) and Kingsway Surgery (Rudloe Drive Kingsway, Quedgeley, Gloucester, GL2 2FY) and Severnvale Surgery (Severnvale Surgery St James, Quedgeley, Gloucester, GL2 4WD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Rosebank Surgery?
Around 40,465 patients are registered (January 2025). The surgery is part of Rosebank PCN, a group of local surgeries that share staff and services, in the Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.