GP surgery in Gloucester
Hadwen Health
Glevum Way, Abbeydale, Gloucester, GL4 4BL
Scores 29 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone24
- Easy to contact online34
- Good experience of getting in touch29
- Did not wait too long for the appointment28
Quality of care 40
- Patients rate the surgery as good39
- Patients got what they needed44
- Doctors and nurses listen23
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets83
- Children vaccinated on time82
What patients say
123 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
-3
change since last year
2025: 79% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 55% |
| Easy to contact via website | 52% | 58% | 48% |
| Easy to contact via NHS App | 46% | 54% | 44% |
| Reception staff helpful | 84% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 12% | 31% | 29% |
| Sees preferred clinician | 16% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 87% |
| Next steps within 2 days | 94% | 93% | 97% |
| Good experience of contacting | 68% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 56% |
| Waiting time was about right | 64% | 69% | 61% |
| Remote appointment | 30% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 91% |
| Treated with care and concern | 82% | 86% | 94% |
| Considered mental wellbeing | 72% | 75% | 82% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 92% | 93% | 94% |
| Involved in decisions | 93% | 92% | 90% |
| Needs were met | 90% | 90% | 90% |
| Overall | |||
| Overall experience good | 76% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 86% |
| Supported by local services | 58% | 70% | 69% |
| Discussed managing condition | 44% | 43% | 43% |
| Agreed a care plan | 32% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- Glevum Way, Abbeydale, Gloucester, GL4 4BL
- Phone
- 01452 529933
- Website
- www.hadwenhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hadwen Quedgeley PCN (a group of local surgeries that share services)
- NHS code
- L84009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- St Michaels Surgery
- St Michael's Square, Gloucester, GL1 1HY
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hadwen Healththis surgery | – | 29 | 48% | 76% | Yes |
| Hucclecote SurgeryGloucester, GL3 3HB | 1.2 miles | 31 | 61% | 72% | Yes |
| Rosebank SurgeryGloucester, GL1 5JQ | 1.8 miles | 22 | 32% | 71% | Yes |
| Partners in Health, Pavilion Family DrsGloucester, GL1 5JJ | 1.8 miles | 32 | 55% | 78% | Yes |
| Aspen Medical PracticeGloucester, GL1 3PX | 1.9 miles | 23 | 46% | 75% | Yes |
| Brockworth SurgeryGloucester, GL3 4PE | 2.0 miles | 40 | 39% | 85% | Yes |
| The Homeless Healthcare TeamGloucester, GL1 1LY | 2.2 miles | – | – | – | No |
| Kingsholm SurgeryGloucester, GL1 3EN | 2.4 miles | 17 | 62% | 69% | Yes |
| Longlevens SurgeryGloucester, GL2 0AJ | 2.4 miles | 60 | 77% | 81% | Yes |
| Severnside Medical PracticeGloucester, GL1 2TZ | 2.6 miles | 30 | 40% | 76% | Yes |
Brockworth Surgery is 2.0 miles away, scores 40 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hadwen Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hadwen Health was taking on new patients. You can register online through the NHS website or call the surgery on 01452 529933.
How do patients rate Hadwen Health?
In the 2026 NHS GP Patient Survey, 76% of patients at Hadwen Health said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Hadwen Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Hadwen Health as Good at its last published inspection (report published 16 September 2016).
What are the opening times of Hadwen Health?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Hadwen Health?
Call 01452 529933 or visit its website, www.hadwenhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Glevum Way, Abbeydale, Gloucester, GL4 4BL.
Does Hadwen Health have a branch surgery?
Yes. Hadwen Health also runs St Michaels Surgery (St Michael's Square, Gloucester, GL1 1HY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hadwen Health?
Around 19,295 patients are registered (January 2025). The surgery is part of Hadwen Quedgeley PCN, a group of local surgeries that share staff and services, in the Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.