GP surgery in Wiltshire
Avon Valley Practice
43 Fairfield, Upavon, Pewsey, SN9 6DZ
Scores 28 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone37
- Easy to contact online21
- Good experience of getting in touch27
- Did not wait too long for the appointment26
Quality of care 37
- Patients rate the surgery as good26
- Patients got what they needed28
- Doctors and nurses listen18
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done97
- Meets NHS clinical targets91
- Children vaccinated on time85
What patients say
100 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
72%
say their experience is good
below the England average (77%)
-14
change since last year
2025: 85% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 51% |
| Easy to contact via website | 44% | 58% | 66% |
| Easy to contact via NHS App | 28% | 54% | 57% |
| Reception staff helpful | 83% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 30% |
| Sees preferred clinician | 45% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 93% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 67% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 51% |
| Waiting time was about right | 63% | 69% | 59% |
| Remote appointment | 23% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 84% |
| Treated with care and concern | 77% | 86% | 84% |
| Considered mental wellbeing | 62% | 75% | 78% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 90% | 93% | 93% |
| Involved in decisions | 92% | 92% | 94% |
| Needs were met | 88% | 90% | 90% |
| Overall | |||
| Overall experience good | 72% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 86% |
| Supported by local services | 64% | 70% | 77% |
| Discussed managing condition | 40% | 43% | 47% |
| Agreed a care plan | 32% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm 2pm to 6:30pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 May 2023. Bank holidays may differ.
- Address
- 43 Fairfield, Upavon, Pewsey, SN9 6DZ
- Phone
- 01980 630221
- Website
- www.avonvalleypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Salisbury Plain PCN (a group of local surgeries that share services)
- NHS code
- J83023 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Durrington Surgery
- 77 Bulford Road, Durrington, Salisbury, SP4 8EU · 01980 652221
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 May 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 20.6% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 82% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 92% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Avon Valley Practicethis surgery | – | 28 | 55% | 72% | Yes |
| Market Lavington SurgeryDevizes, SN10 4AQ | 7.1 miles | 67 | 75% | 82% | Yes |
| Burbage SurgeryMarlborough, SN8 3TA | 7.2 miles | 100 | 99% | 99% | Yes |
| Courtyard SurgeryDevizes, SN10 4JB | 8.0 miles | 96 | 98% | 89% | Yes |
| Barcroft Medical CentreSalisbury, SP4 7DL | 8.5 miles | 31 | 43% | 74% | Yes |
| St Melor House SurgerySalisbury, SP4 7LT | 8.6 miles | 95 | 90% | 95% | Yes |
| Southbroom SurgeryDevizes, SN10 1LQ | 8.6 miles | 69 | 80% | 85% | Yes |
| St. James SurgeryDevizes, SN10 1QU | 8.7 miles | 78 | 87% | 80% | Yes |
| Castle PracticeAndover, SP11 9RA | 8.8 miles | 71 | 68% | 86% | Yes |
| Lansdowne SurgeryDevizes, SN10 2BU | 9.2 miles | 68 | 71% | 82% | Yes |
Market Lavington Surgery is 7.1 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Avon Valley Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Avon Valley Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01980 630221.
How do patients rate Avon Valley Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at Avon Valley Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Avon Valley Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Avon Valley Practice as Good at its last published inspection (report published 4 May 2017).
What are the opening times of Avon Valley Practice?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm 2pm to 6:30pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 May 2023. Bank holidays may differ.
How do I contact Avon Valley Practice?
Call 01980 630221 or visit its website, www.avonvalleypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 43 Fairfield, Upavon, Pewsey, SN9 6DZ.
Does Avon Valley Practice have a branch surgery?
Yes. Avon Valley Practice also runs Durrington Surgery (77 Bulford Road, Durrington, Salisbury, SP4 8EU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Avon Valley Practice?
Around 8,717 patients are registered (January 2025). The surgery is part of Salisbury Plain PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.