GP surgery in Wiltshire
Castle Practice
Central Street, Ludgershall, Andover, SP11 9RA
Scores 71 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 61
- Easy to get through on the phone62
- Easy to contact online67
- Good experience of getting in touch47
- Did not wait too long for the appointment65
Quality of care 81
- Patients rate the surgery as good76
- Patients got what they needed99
- Doctors and nurses listen74
- Patients trust the staff87
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets66
- Children vaccinated on time46
What patients say
105 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 87% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 65% |
| Easy to contact via website | 65% | 58% | 60% |
| Easy to contact via NHS App | 63% | 54% | 45% |
| Reception staff helpful | 84% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 29% |
| Sees preferred clinician | 42% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 95% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 74% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 66% |
| Waiting time was about right | 76% | 69% | 85% |
| Remote appointment | 20% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 89% |
| Treated with care and concern | 91% | 86% | 90% |
| Considered mental wellbeing | 87% | 75% | 73% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 99% | 90% | 97% |
| Overall | |||
| Overall experience good | 86% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 80% |
| Supported by local services | 74% | 70% | 73% |
| Discussed managing condition | 48% | 43% | 32% |
| Agreed a care plan | 49% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 June 2025. Bank holidays may differ.
- Address
- Central Street, Ludgershall, Andover, SP11 9RA
- Phone
- 01264 790356
- [email protected]
- Website
- www.thecastlepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sarum North PCN (a group of local surgeries that share services)
- NHS code
- J83014 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Castle Practice
- Drummer Lane, Tidworth, SP9 7FH
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Pharmacy
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castle Practicethis surgery | – | 71 | 68% | 86% | Yes |
| The Andover Health Centre Medical PracticeAndover, SP10 3LD | 6.0 miles | 48 | 47% | 82% | Yes |
| Charlton Hill SurgeryAndover, SP10 3JY | 6.1 miles | 75 | 78% | 88% | Yes |
| Burbage SurgeryMarlborough, SN8 3TA | 6.8 miles | 100 | 99% | 99% | Yes |
| St Mary's SurgeryAndover, SP10 1DP | 6.8 miles | 88 | 89% | 94% | Yes |
| Shepherds Spring Medical CentreAndover, SP10 5DE | 6.8 miles | 22 | 59% | 66% | Yes |
| Adelaide Medical CentreAndover, SP10 1HA | 7.0 miles | 94 | 84% | 94% | Yes |
| Old School House SurgeryMarlborough, SN8 3PF | 8.3 miles | 98 | 95% | 98% | Yes |
| Avon Valley PracticePewsey, SN9 6DZ | 8.8 miles | 28 | 55% | 72% | Yes |
| St Melor House SurgerySalisbury, SP4 7LT | 9.1 miles | 95 | 90% | 95% | Yes |
Burbage Surgery is 6.8 miles away, scores 100 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castle Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castle Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01264 790356.
How do patients rate Castle Practice?
In the 2026 NHS GP Patient Survey, 86% of patients at Castle Practice said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Castle Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Castle Practice as Good at its last published inspection (report published 21 July 2016).
What are the opening times of Castle Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 June 2025. Bank holidays may differ.
How do I contact Castle Practice?
Call 01264 790356 or visit its website, www.thecastlepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Central Street, Ludgershall, Andover, SP11 9RA.
Does Castle Practice have a branch surgery?
Yes. Castle Practice also runs Castle Practice (Drummer Lane, Tidworth, SP9 7FH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Castle Practice?
Around 16,492 patients are registered (January 2025). The surgery is part of Sarum North PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.