GP surgery in Stoke-on-Trent
Baddeley Green Surgery
988 Leek New Road, Stockton Brook, Stoke-on-Trent, ST9 9PB
Scores 100 out of 100, excellent for a GP surgery in England. 97% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 98
- Easy to get through on the phone92
- Easy to contact online96
- Good experience of getting in touch99
- Did not wait too long for the appointment98
Quality of care 100
- Patients rate the surgery as good98
- Patients got what they needed83
- Doctors and nurses listen90
- Patients trust the staff83
- Inspection rating (Not rated)–
- Health checks and screening done99
- Meets NHS clinical targets81
- Children vaccinated on time87
What patients say
114 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
97%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 93% · 2026: 97%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 81% |
| Easy to contact via website | 83% | 58% | 60% |
| Easy to contact via NHS App | 86% | 54% | 68% |
| Reception staff helpful | 99% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 44% |
| Sees preferred clinician | 55% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 85% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 97% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 61% |
| Waiting time was about right | 94% | 69% | 76% |
| Remote appointment | 16% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 92% |
| Treated with care and concern | 95% | 86% | 92% |
| Considered mental wellbeing | 91% | 75% | 81% |
| Had all the information needed | 97% | 92% | 92% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 96% | 90% | 97% |
| Overall | |||
| Overall experience good | 97% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 90% |
| Supported by local services | 82% | 70% | 93% |
| Discussed managing condition | 55% | 43% | 67% |
| Agreed a care plan | 33% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to noon 1:30pm to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 April 2024. Bank holidays may differ.
- Address
- 988 Leek New Road, Stockton Brook, Stoke-on-Trent, ST9 9PB
- Phone
- 01782 544466
- [email protected]
- Website
- www.baddeleygreensurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitfield PCN (a group of local surgeries that share services)
- NHS code
- M83709 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.0% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 20.8% | 14.3% |
| Obesity | 18.7% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 80% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Baddeley Green Surgerythis surgery | – | 100 | 88% | 97% | Yes |
| Millrise Medical PracticeStoke-on-Trent, ST2 7BW | 0.9 miles | 83 | 65% | 94% | Yes |
| Orchard SurgeryStoke-on-Trent, ST6 8HY | 1.2 miles | 40 | 70% | 78% | Yes |
| Brook Medical CentreStoke-on-Trent, ST6 7NN | 1.8 miles | 59 | 56% | 77% | Yes |
| Birches Head Medical CentreStoke-on-Trent, ST1 6RS | 1.9 miles | 69 | 68% | 86% | Yes |
| Lucie Wedgewood Surgery LtdStoke-on-Trent, ST6 2AB | 2.7 miles | 64 | 73% | 84% | Yes |
| Apsley SurgeryStoke-on-Trent, ST6 2JN | 2.8 miles | 27 | 48% | 70% | Yes |
| Cobridge SurgeryStoke-on-Trent, ST6 2JN | 2.8 miles | 19 | 52% | 71% | Yes |
| Prima Care SurgeriesStoke-on-Trent, ST1 2BN | 2.8 miles | 72 | 68% | 82% | Yes |
| Potteries Medical CentreStoke-on-Trent, ST2 0JG | 2.8 miles | 92 | 88% | 90% | Yes |
Common questions
Is Baddeley Green Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Baddeley Green Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01782 544466.
How do patients rate Baddeley Green Surgery?
In the 2026 NHS GP Patient Survey, 97% of patients at Baddeley Green Surgery said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 100 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Baddeley Green Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to noon 1:30pm to 6pm, Wednesday 8am to 6pm, Thursday 8am to 1pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 April 2024. Bank holidays may differ.
How do I contact Baddeley Green Surgery?
Call 01782 544466 or visit its website, www.baddeleygreensurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is 988 Leek New Road, Stockton Brook, Stoke-on-Trent, ST9 9PB.
How many patients are registered at Baddeley Green Surgery?
Around 5,918 patients are registered (January 2025). The surgery is part of Whitfield PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.