GP surgery in Tooting
Balham Health Centre
120 Bedford Hill, Balham, London, SW12 9HS
Scores 76 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone89
- Easy to contact online68
- Good experience of getting in touch79
- Did not wait too long for the appointment81
Quality of care 57
- Patients rate the surgery as good80
- Patients got what they needed60
- Doctors and nurses listen52
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets8
- Children vaccinated on time4
What patients say
83 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 86% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 89% |
| Easy to contact via website | 66% | 58% | 63% |
| Easy to contact via NHS App | 76% | 54% | 74% |
| Reception staff helpful | 97% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 74% | 31% | 72% |
| Sees preferred clinician | 85% | 42% | 79% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 92% |
| Next steps within 2 days | 96% | 93% | 91% |
| Good experience of contacting | 85% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 75% |
| Waiting time was about right | 82% | 69% | 81% |
| Remote appointment | 60% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 96% |
| Treated with care and concern | 90% | 86% | 92% |
| Considered mental wellbeing | 79% | 75% | 78% |
| Had all the information needed | 95% | 92% | 100% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 93% | 90% | 96% |
| Overall | |||
| Overall experience good | 88% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 75% |
| Supported by local services | 82% | 70% | 76% |
| Discussed managing condition | 45% | 43% | 58% |
| Agreed a care plan | 45% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
Opening times not collected yet.
- Address
- 120 Bedford Hill, Balham, London, SW12 9HS
- Phone
- 020 86738268
- Works with
- Balham, Tooting & Furzedown PCN (a group of local surgeries that share services)
- NHS code
- H85637
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 11.7% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 5.1% | 14.3% |
| Obesity | 6.7% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 41% | 67% |
| Cervical screening, women 50-64 | 61% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 35% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Balham Health Centrethis surgery | – | 76 | 85% | 88% | – |
| Bedford Hill Family PracticeLondon, SW12 9HS | under 0.1 miles | 35 | 60% | 81% | Yes |
| Balham Park SurgeryLondon, SW17 7AW | 0.3 miles | 86 | 82% | 90% | Yes |
| Open Door SurgeryLondon, SW12 8EU | 0.3 miles | 95 | 82% | 95% | Yes |
| Tooting Bec SurgeryLondon, SW17 7BA | 0.6 miles | 48 | 75% | 67% | No |
| Nightingale PracticeLondon, SW12 8NB | 0.7 miles | – | – | – | – |
| Thurleigh Road PracticeLondon, SW12 8TT | 0.9 miles | 55 | 55% | 78% | Yes |
| Clapham Park Group PracticeLondon, SW4 8JP | 1.0 miles | 75 | 87% | 89% | Yes |
| The Streatham Hill Group PracticeLondon, SW16 2PG | 1.0 miles | 83 | 81% | 86% | Yes |
| Edith Cavell PracticeLondon, SW2 4TP | 1.1 miles | 45 | 43% | 77% | Yes |
Open Door Surgery is 0.3 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Balham Health Centre?
In the 2026 NHS GP Patient Survey, 88% of patients at Balham Health Centre said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Balham Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Balham Health Centre as Good at its last published inspection (report published 12 April 2017).
How do I contact Balham Health Centre?
Call 020 86738268. The address is 120 Bedford Hill, Balham, London, SW12 9HS.
How many patients are registered at Balham Health Centre?
Around 1,260 patients are registered (January 2025). The surgery is part of Balham, Tooting & Furzedown PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.