GP surgery in Tooting
Bedford Hill Family Practice
120-124 Bedford Hill, Balham, London, SW12 9HS
Scores 35 out of 100, below average for a GP surgery in England. 81% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone47
- Easy to contact online82
- Good experience of getting in touch31
- Did not wait too long for the appointment18
Quality of care 39
- Patients rate the surgery as good55
- Patients got what they needed19
- Doctors and nurses listen70
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done3
- Meets NHS clinical targets14
- Children vaccinated on time46
What patients say
125 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
81%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 71% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 37% |
| Easy to contact via website | 73% | 58% | 49% |
| Easy to contact via NHS App | 58% | 54% | 31% |
| Reception staff helpful | 89% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 26% |
| Sees preferred clinician | 23% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 85% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 69% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 58% |
| Waiting time was about right | 59% | 69% | 59% |
| Remote appointment | 39% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 85% |
| Treated with care and concern | 89% | 86% | 89% |
| Considered mental wellbeing | 79% | 75% | 72% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 90% | 92% | 92% |
| Needs were met | 86% | 90% | 94% |
| Overall | |||
| Overall experience good | 81% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 81% |
| Supported by local services | 65% | 70% | 72% |
| Discussed managing condition | 40% | 43% | 45% |
| Agreed a care plan | 43% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 28 April 2023. Bank holidays may differ.
- Address
- 120-124 Bedford Hill, Balham, London, SW12 9HS
- Phone
- 020 8673 1720
- Website
- www.bedfordhillfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Balham, Tooting & Furzedown PCN (a group of local surgeries that share services)
- NHS code
- H85009 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
- Tube station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.5% | 15.2% |
| Diabetes | 4.7% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 7.1% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 77% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 60% | 78% |
| Asthma: annual review | 43% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bedford Hill Family Practicethis surgery | – | 35 | 60% | 81% | Yes |
| Balham Health CentreLondon, SW12 9HS | under 0.1 miles | 76 | 85% | 88% | – |
| Balham Park SurgeryLondon, SW17 7AW | 0.3 miles | 86 | 82% | 90% | Yes |
| Open Door SurgeryLondon, SW12 8EU | 0.3 miles | 95 | 82% | 95% | Yes |
| Tooting Bec SurgeryLondon, SW17 7BA | 0.6 miles | 48 | 75% | 67% | No |
| Nightingale PracticeLondon, SW12 8NB | 0.7 miles | – | – | – | – |
| Thurleigh Road PracticeLondon, SW12 8TT | 0.9 miles | 55 | 55% | 78% | Yes |
| Clapham Park Group PracticeLondon, SW4 8JP | 1.0 miles | 75 | 87% | 89% | Yes |
| The Streatham Hill Group PracticeLondon, SW16 2PG | 1.0 miles | 83 | 81% | 86% | Yes |
| Edith Cavell PracticeLondon, SW2 4TP | 1.1 miles | 45 | 43% | 77% | Yes |
Balham Park Surgery is 0.3 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bedford Hill Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bedford Hill Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8673 1720.
How do patients rate Bedford Hill Family Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at Bedford Hill Family Practice said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bedford Hill Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bedford Hill Family Practice as Good at its last published inspection (report published 20 July 2022).
What are the opening times of Bedford Hill Family Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 28 April 2023. Bank holidays may differ.
How do I contact Bedford Hill Family Practice?
Call 020 8673 1720 or visit its website, www.bedfordhillfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 120-124 Bedford Hill, Balham, London, SW12 9HS.
How many patients are registered at Bedford Hill Family Practice?
Around 14,243 patients are registered (January 2025). The surgery is part of Balham, Tooting & Furzedown PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.