GP surgery in Tooting
Tooting Bec Surgery
313 Balham High Road, London, SW17 7BA
Scores 48 out of 100, average for a GP surgery in England. 67% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone74
- Easy to contact online26
- Good experience of getting in touch22
- Did not wait too long for the appointment43
Quality of care 56
- Patients rate the surgery as good16
- Patients got what they needed66
- Doctors and nurses listen73
- Patients trust the staff66
- Inspection rating (Good)50
- Health checks and screening done92
- Meets NHS clinical targets57
- Children vaccinated on time100
What patients say
165 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
67%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 69% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 79% |
| Easy to contact via website | 48% | 58% | 27% |
| Easy to contact via NHS App | 52% | 54% | 52% |
| Reception staff helpful | 71% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 13% | 31% | 18% |
| Sees preferred clinician | 43% | 42% | 81% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 87% |
| Next steps within 2 days | 87% | 93% | 92% |
| Good experience of contacting | 65% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 59% |
| Waiting time was about right | 69% | 69% | 66% |
| Remote appointment | 40% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 89% |
| Treated with care and concern | 87% | 86% | 86% |
| Considered mental wellbeing | 81% | 75% | 82% |
| Had all the information needed | 92% | 92% | 96% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 93% | 90% | 91% |
| Overall | |||
| Overall experience good | 67% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 81% |
| Supported by local services | 66% | 70% | 70% |
| Discussed managing condition | 25% | 43% | 44% |
| Agreed a care plan | 41% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 165 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 October 2017. Bank holidays may differ.
- Address
- 313 Balham High Road, London, SW17 7BA
- Phone
- 020 8682 0352
- Website
- www.tootingbecsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- H85664 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 2.7% | 15.2% |
| Diabetes | 1.3% | 7.9% |
| Asthma | 3.0% | 6.6% |
| COPD | 0.3% | 1.9% |
| Coronary heart disease | 0.3% | 3.0% |
| Depression | 8.9% | 14.3% |
| Obesity | 2.2% | 13.9% |
| Smoking | 8.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 83% | 68% |
| Blood pressure checked in last 5 years (45+) | 71% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 96% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tooting Bec Surgerythis surgery | – | 48 | 75% | 67% | No |
| Balham Park SurgeryLondon, SW17 7AW | 0.4 miles | 86 | 82% | 90% | Yes |
| Open Door SurgeryLondon, SW12 8EU | 0.5 miles | 95 | 82% | 95% | Yes |
| Bedford Hill Family PracticeLondon, SW12 9HS | 0.6 miles | 35 | 60% | 81% | Yes |
| Balham Health CentreLondon, SW12 9HS | 0.6 miles | 76 | 85% | 88% | – |
| Grafton Medical PartnersLondon, SW17 0RT | 0.9 miles | 63 | 72% | 88% | Yes |
| Nightingale PracticeLondon, SW12 8NB | 0.9 miles | – | – | – | – |
| Tooting South Medical CentreLondon, SW17 9HQ | 1.0 miles | 17 | 43% | 63% | Yes |
| Streatham Park SurgeryLondon, SW16 6LY | 1.1 miles | 74 | 68% | 85% | Yes |
| Thurleigh Road PracticeLondon, SW12 8TT | 1.2 miles | 55 | 55% | 78% | Yes |
Balham Park Surgery is 0.4 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tooting Bec Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Tooting Bec Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Tooting Bec Surgery?
In the 2026 NHS GP Patient Survey, 67% of patients at Tooting Bec Surgery said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 48 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Tooting Bec Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Tooting Bec Surgery as Good at its last published inspection (report published 12 March 2019).
What are the opening times of Tooting Bec Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 October 2017. Bank holidays may differ.
How do I contact Tooting Bec Surgery?
Call 020 8682 0352 or visit its website, www.tootingbecsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 313 Balham High Road, London, SW17 7BA.
How many patients are registered at Tooting Bec Surgery?
Around 1,892 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.