GP surgery in Tooting
Balham Park Surgery
236 Balham High Road, London, SW17 7AW
Scores 86 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone86
- Easy to contact online96
- Good experience of getting in touch83
- Did not wait too long for the appointment50
Quality of care 88
- Patients rate the surgery as good86
- Patients got what they needed76
- Doctors and nurses listen80
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done53
- Meets NHS clinical targets86
- Children vaccinated on time79
What patients say
121 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 91% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 65% |
| Easy to contact via website | 85% | 58% | 70% |
| Easy to contact via NHS App | 71% | 54% | 65% |
| Reception staff helpful | 91% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 28% |
| Sees preferred clinician | 71% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 90% |
| Next steps within 2 days | 88% | 93% | 91% |
| Good experience of contacting | 87% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 59% |
| Waiting time was about right | 71% | 69% | 68% |
| Remote appointment | 28% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 97% |
| Treated with care and concern | 90% | 86% | 97% |
| Considered mental wellbeing | 70% | 75% | 85% |
| Had all the information needed | 96% | 92% | 98% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 95% | 90% | 94% |
| Overall | |||
| Overall experience good | 90% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 77% |
| Supported by local services | 79% | 70% | 70% |
| Discussed managing condition | 54% | 43% | 46% |
| Agreed a care plan | 49% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 July 2026. Bank holidays may differ.
- Address
- 236 Balham High Road, London, SW17 7AW
- Phone
- 020 8772 8772
- [email protected]
- Website
- www.balhamparksurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nightingale PCN (a group of local surgeries that share services)
- NHS code
- H85066 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.8% | 15.2% |
| Diabetes | 3.5% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.2% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 7.7% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Balham Park Surgerythis surgery | – | 86 | 82% | 90% | Yes |
| Open Door SurgeryLondon, SW12 8EU | 0.2 miles | 95 | 82% | 95% | Yes |
| Bedford Hill Family PracticeLondon, SW12 9HS | 0.3 miles | 35 | 60% | 81% | Yes |
| Balham Health CentreLondon, SW12 9HS | 0.3 miles | 76 | 85% | 88% | – |
| Tooting Bec SurgeryLondon, SW17 7BA | 0.4 miles | 48 | 75% | 67% | No |
| Nightingale PracticeLondon, SW12 8NB | 0.6 miles | – | – | – | – |
| Thurleigh Road PracticeLondon, SW12 8TT | 0.8 miles | 55 | 55% | 78% | Yes |
| Clapham Park Group PracticeLondon, SW4 8JP | 1.2 miles | 75 | 87% | 89% | Yes |
| Bolingbroke Medical CentreLondon, SW11 6BF | 1.2 miles | 88 | 85% | 91% | Yes |
| Grafton Medical PartnersLondon, SW17 0RT | 1.3 miles | 63 | 72% | 88% | Yes |
Common questions
Is Balham Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Balham Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8772 8772.
How do patients rate Balham Park Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at Balham Park Surgery said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Balham Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Balham Park Surgery as Good at its last published inspection (report published 13 July 2026).
What are the opening times of Balham Park Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 July 2026. Bank holidays may differ.
How do I contact Balham Park Surgery?
Call 020 8772 8772 or visit its website, www.balhamparksurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 236 Balham High Road, London, SW17 7AW.
How many patients are registered at Balham Park Surgery?
Around 20,303 patients are registered (January 2025). The surgery is part of Nightingale PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.