GP surgery in Heysham
Bay Medical Group
Heysham Primary Care Centre, Middleton Way, Heysham, Morecambe, LA3 2LE
Scores 24 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone19
- Easy to contact online67
- Good experience of getting in touch46
- Did not wait too long for the appointment34
Quality of care 17
- Patients rate the surgery as good43
- Patients got what they needed34
- Doctors and nurses listen51
- Patients trust the staff23
- Inspection rating (Requires improvement)2
- Health checks and screening done7
- Meets NHS clinical targets22
- Children vaccinated on time34
What patients say
186 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+8
change since last year
2025: 69% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 31% |
| Easy to contact via website | 65% | 58% | 57% |
| Easy to contact via NHS App | 69% | 54% | 53% |
| Reception staff helpful | 91% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 26% |
| Sees preferred clinician | 24% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 78% |
| Next steps within 2 days | 85% | 93% | 89% |
| Good experience of contacting | 74% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 34% |
| Waiting time was about right | 66% | 69% | 62% |
| Remote appointment | 18% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 81% |
| Treated with care and concern | 84% | 86% | 78% |
| Considered mental wellbeing | 78% | 75% | 66% |
| Had all the information needed | 89% | 92% | 85% |
| Confidence and trust | 90% | 93% | 88% |
| Involved in decisions | 89% | 92% | 88% |
| Needs were met | 89% | 90% | 84% |
| Overall | |||
| Overall experience good | 77% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 66% |
| Supported by local services | 70% | 70% | 57% |
| Discussed managing condition | 39% | 43% | 38% |
| Agreed a care plan | 49% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 186 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2022. Bank holidays may differ.
- Address
- Heysham Primary Care Centre, Middleton Way, Heysham, Morecambe, LA3 2LE
- Phone
- 01524 511999
- Website
- www.baymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bay PCN (a group of local surgeries that share services)
- NHS code
- Y01008 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bay Medical Group (Morecambe Health Centre)
- Hanover Street, Morecambe, LA4 5LY
- Bay Medical Group (West End Surgery)
- The West End Medical Practice, 1 Heysham Road, Heysham, Morecambe, LA3 1DA
- Bay Medical Group (Westgate Medical Practice)
- Braddon Close, Morecambe, LA4 4UZ
- Bay Medical Practice (York Bridge Surgery)
- 5 James Street, Morecambe, LA4 5TE
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 6 December 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 24.0% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 17.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 59% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bay Medical Groupthis surgery | – | 24 | 44% | 77% | Yes |
| Bay Medical Group Extended OohMorecambe, LA4 5LY | 2.6 miles | – | – | – | – |
| Queen Square Medical PracticeLancaster, LA1 1RP | 3.8 miles | 29 | 55% | 75% | Yes |
| Lancaster Medical PracticeLancaster, LA1 1PN | 4.0 miles | 63 | 51% | 83% | Yes |
| Ash Trees SurgeryCarnforth, LA5 9JU | 7.9 miles | 72 | 65% | 83% | Yes |
| The Over-Wyre Medical CentrePoulton-le-Fylde, FY6 0FA | 8.5 miles | 54 | 62% | 81% | Yes |
| The Mount View PracticeFleetwood, FY7 6HP | 9.6 miles | 54 | 62% | 87% | Yes |
| Nutwood Medical PracticeGrange-Over-Sands, LA11 7DJ | 10.1 miles | 98 | 86% | 94% | Yes |
| Fleetwood SurgeryFleetwood, FY7 8GU | 10.6 miles | 65 | 85% | 77% | Yes |
| Broadway Medical CentreFleetwood, FY7 8GU | 10.6 miles | 15 | 55% | 67% | Yes |
Lancaster Medical Practice is 4.0 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bay Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bay Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01524 511999.
How do patients rate Bay Medical Group?
In the 2026 NHS GP Patient Survey, 77% of patients at Bay Medical Group said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bay Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Bay Medical Group as Requires improvement at its last published inspection (report published 6 December 2024).
What are the opening times of Bay Medical Group?
Reception is open Monday 7:30am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2022. Bank holidays may differ.
How do I contact Bay Medical Group?
Call 01524 511999 or visit its website, www.baymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Heysham Primary Care Centre, Middleton Way, Heysham, Morecambe, LA3 2LE.
Does Bay Medical Group have a branch surgery?
Yes. Bay Medical Group also runs Bay Medical Group (Morecambe Health Centre) (Hanover Street, Morecambe, LA4 5LY) and Bay Medical Group (West End Surgery) (The West End Medical Practice, 1 Heysham Road, Heysham, Morecambe, LA3 1DA) and Bay Medical Group (Westgate Medical Practice) (Braddon Close, Morecambe, LA4 4UZ) and Bay Medical Practice (York Bridge Surgery) (5 James Street, Morecambe, LA4 5TE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bay Medical Group?
Around 54,651 patients are registered (January 2025). The surgery is part of Bay PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.