GP surgery in Lancaster
Lancaster Medical Practice
8 Dalton Square, Lancaster, LA1 1PN
Scores 63 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone30
- Easy to contact online78
- Good experience of getting in touch54
- Did not wait too long for the appointment40
Quality of care 84
- Patients rate the surgery as good64
- Patients got what they needed83
- Doctors and nurses listen94
- Patients trust the staff62
- Inspection rating (Outstanding)98
- Health checks and screening done19
- Meets NHS clinical targets80
- Children vaccinated on time72
What patients say
124 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
83%
say their experience is good
above the England average (77%)
+12
change since last year
2025: 71% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 44% |
| Easy to contact via website | 70% | 58% | 41% |
| Easy to contact via NHS App | 59% | 54% | 49% |
| Reception staff helpful | 88% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 26% |
| Sees preferred clinician | 43% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 87% |
| Next steps within 2 days | 88% | 93% | 79% |
| Good experience of contacting | 77% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 49% |
| Waiting time was about right | 68% | 69% | 68% |
| Remote appointment | 6% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 91% |
| Treated with care and concern | 91% | 86% | 91% |
| Considered mental wellbeing | 77% | 75% | 77% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 96% | 90% | 94% |
| Overall | |||
| Overall experience good | 83% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 95% |
| Supported by local services | 75% | 70% | 64% |
| Discussed managing condition | 42% | 43% | 45% |
| Agreed a care plan | 51% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 124 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 November 2023. Bank holidays may differ.
- Address
- 8 Dalton Square, Lancaster, LA1 1PN
- Phone
- 015242 38150
- Website
- www.lancastermedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Lancaster PCN (a group of local surgeries that share services)
- NHS code
- P81002 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Galgate Surgery
- Highland Brow, Galgate, Lancaster, LA2 0NB
- King Street Surgery
- 38 King Street, Lancaster, LA1 1RE
- Lmp at Lancaster University Practice
- Bailrigg, Lancaster, LA1 4ZP
- Meadowside Medical Practice
- 1-3 Meadowside, Lancaster, LA1 3AQ
- Owen Road Surgery
- 67 Owen Road, Skerton, Lancaster, LA1 2LG
- Rosebank Medical Practice
- Ashton Road, Lancaster, LA1 4JS
- Scale Hall Surgery
- 1 West Drive, Scale Hall, Lancaster, LA1 5BY
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 14 September 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.5% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 16.2% | 14.3% |
| Obesity | 10.2% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lancaster Medical Practicethis surgery | – | 63 | 51% | 83% | Yes |
| Queen Square Medical PracticeLancaster, LA1 1RP | 0.2 miles | 29 | 55% | 75% | Yes |
| Bay Medical Group Extended OohMorecambe, LA4 5LY | 3.1 miles | – | – | – | – |
| Bay Medical GroupMorecambe, LA3 2LE | 4.0 miles | 24 | 44% | 77% | Yes |
| Ash Trees SurgeryCarnforth, LA5 9JU | 5.7 miles | 72 | 65% | 83% | Yes |
| Garstang Medical PracticePreston, PR3 1PB | 10.4 miles | 78 | 60% | 90% | Yes |
| Nutwood Medical PracticeGrange-Over-Sands, LA11 7DJ | 10.8 miles | 98 | 86% | 94% | Yes |
| The Over-Wyre Medical CentrePoulton-le-Fylde, FY6 0FA | 11.0 miles | 54 | 62% | 81% | Yes |
| Cartmel SurgeryGrange-Over-Sands, LA11 6PH | 12.1 miles | 100 | 99% | 96% | Yes |
| The Mount View PracticeFleetwood, FY7 6HP | 12.3 miles | 54 | 62% | 87% | Yes |
Garstang Medical Practice is 10.4 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lancaster Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lancaster Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 015242 38150.
How do patients rate Lancaster Medical Practice?
In the 2026 NHS GP Patient Survey, 83% of patients at Lancaster Medical Practice said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Lancaster Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Lancaster Medical Practice as Outstanding at its last published inspection (report published 14 September 2018).
What are the opening times of Lancaster Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 November 2023. Bank holidays may differ.
How do I contact Lancaster Medical Practice?
Call 015242 38150 or visit its website, www.lancastermedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 8 Dalton Square, Lancaster, LA1 1PN.
Does Lancaster Medical Practice have a branch surgery?
Yes. Lancaster Medical Practice also runs Galgate Surgery (Highland Brow, Galgate, Lancaster, LA2 0NB) and King Street Surgery (38 King Street, Lancaster, LA1 1RE) and Lmp at Lancaster University Practice (Bailrigg, Lancaster, LA1 4ZP) and Meadowside Medical Practice (1-3 Meadowside, Lancaster, LA1 3AQ) and Owen Road Surgery (67 Owen Road, Skerton, Lancaster, LA1 2LG) and Rosebank Medical Practice (Ashton Road, Lancaster, LA1 4JS) and Scale Hall Surgery (1 West Drive, Scale Hall, Lancaster, LA1 5BY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Lancaster Medical Practice?
Around 65,583 patients are registered (January 2025). The surgery is part of Lancaster PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.