GP surgery in Lancaster
Queen Square Medical Practice
2 Queen Square, Lancaster, LA1 1RP
Scores 29 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone38
- Easy to contact online20
- Good experience of getting in touch34
- Did not wait too long for the appointment28
Quality of care 34
- Patients rate the surgery as good36
- Patients got what they needed24
- Doctors and nurses listen61
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets57
- Children vaccinated on time64
What patients say
112 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
75%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 80% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 60% |
| Easy to contact via website | 44% | 58% | 52% |
| Easy to contact via NHS App | 43% | 54% | 73% |
| Reception staff helpful | 87% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 23% |
| Sees preferred clinician | 37% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 84% |
| Next steps within 2 days | 89% | 93% | 96% |
| Good experience of contacting | 70% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 59% |
| Waiting time was about right | 64% | 69% | 60% |
| Remote appointment | 19% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 82% |
| Treated with care and concern | 87% | 86% | 82% |
| Considered mental wellbeing | 69% | 75% | 70% |
| Had all the information needed | 91% | 92% | 85% |
| Confidence and trust | 91% | 93% | 87% |
| Involved in decisions | 94% | 92% | 87% |
| Needs were met | 87% | 90% | 82% |
| Overall | |||
| Overall experience good | 75% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 84% |
| Supported by local services | 65% | 70% | 71% |
| Discussed managing condition | 61% | 43% | 49% |
| Agreed a care plan | 44% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 August 2026. Bank holidays may differ.
- Address
- 2 Queen Square, Lancaster, LA1 1RP
- Phone
- 01524 843333
- [email protected]
- Website
- www.queensquare.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Lancaster PCN (a group of local surgeries that share services)
- NHS code
- P81013 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Caton Health Centre
- Hornby Road, Caton, Lancaster, LA2 9QW · 01524 770718
- Caton Health Centre
- Hornby Road, Caton, Lancaster, LA2 9QW
- Healthub
- 1b Queen Street, Lancaster, LA1 1RS
Access and facilities
- Accessible toilets
- Lift
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Queen Square Medical Practicethis surgery | – | 29 | 55% | 75% | Yes |
| Lancaster Medical PracticeLancaster, LA1 1PN | 0.2 miles | 63 | 51% | 83% | Yes |
| Bay Medical Group Extended OohMorecambe, LA4 5LY | 3.0 miles | – | – | – | – |
| Bay Medical GroupMorecambe, LA3 2LE | 3.8 miles | 24 | 44% | 77% | Yes |
| Ash Trees SurgeryCarnforth, LA5 9JU | 5.9 miles | 72 | 65% | 83% | Yes |
| Garstang Medical PracticePreston, PR3 1PB | 10.3 miles | 78 | 60% | 90% | Yes |
| The Over-Wyre Medical CentrePoulton-le-Fylde, FY6 0FA | 10.8 miles | 54 | 62% | 81% | Yes |
| Nutwood Medical PracticeGrange-Over-Sands, LA11 7DJ | 10.8 miles | 98 | 86% | 94% | Yes |
| Cartmel SurgeryGrange-Over-Sands, LA11 6PH | 12.1 miles | 100 | 99% | 96% | Yes |
| The Mount View PracticeFleetwood, FY7 6HP | 12.1 miles | 54 | 62% | 87% | Yes |
Lancaster Medical Practice is 0.2 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Queen Square Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Queen Square Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01524 843333.
How do patients rate Queen Square Medical Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Queen Square Medical Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Queen Square Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Queen Square Medical Practice as Good at its last published inspection (report published 7 January 2016).
What are the opening times of Queen Square Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 August 2026. Bank holidays may differ.
How do I contact Queen Square Medical Practice?
Call 01524 843333 or visit its website, www.queensquare.org. You can also book and order repeat prescriptions in the NHS App. The address is 2 Queen Square, Lancaster, LA1 1RP.
Does Queen Square Medical Practice have a branch surgery?
Yes. Queen Square Medical Practice also runs Caton Health Centre (Hornby Road, Caton, Lancaster, LA2 9QW) and Caton Health Centre (Hornby Road, Caton, Lancaster, LA2 9QW) and Healthub (1b Queen Street, Lancaster, LA1 1RS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Queen Square Medical Practice?
Around 15,884 patients are registered (January 2025). The surgery is part of Lancaster PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.