GP surgery in Bexley
Bellegrove Surgery
174 Bellegrove Road, Welling, DA16 3RE
Scores 51 out of 100, average for a GP surgery in England. 86% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone55
- Easy to contact online63
- Good experience of getting in touch32
- Did not wait too long for the appointment17
Quality of care 71
- Patients rate the surgery as good73
- Patients got what they needed74
- Doctors and nurses listen86
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets8
- Children vaccinated on time28
What patients say
109 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+18
change since last year
2025: 67% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 65% |
| Easy to contact via website | 63% | 58% | 43% |
| Easy to contact via NHS App | 67% | 54% | 35% |
| Reception staff helpful | 83% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 37% |
| Sees preferred clinician | 29% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 90% |
| Next steps within 2 days | 89% | 93% | 81% |
| Good experience of contacting | 69% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 40% |
| Waiting time was about right | 58% | 69% | 48% |
| Remote appointment | 22% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 82% |
| Treated with care and concern | 93% | 86% | 79% |
| Considered mental wellbeing | 79% | 75% | 66% |
| Had all the information needed | 97% | 92% | 89% |
| Confidence and trust | 97% | 93% | 84% |
| Involved in decisions | 94% | 92% | 84% |
| Needs were met | 94% | 90% | 87% |
| Overall | |||
| Overall experience good | 85% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 82% |
| Supported by local services | 78% | 70% | 45% |
| Discussed managing condition | 43% | 43% | 27% |
| Agreed a care plan | 50% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6pm |
| Tuesday | 7am to 6pm |
| Wednesday | 7am to 6pm |
| Thursday | 7am to 7pm |
| Friday | 7am to 6pm |
| Saturday | 8:45am to 10:45am |
| Sunday | Closed |
Confirmed by the surgery on 5 May 2023. Bank holidays may differ.
- Address
- 174 Bellegrove Road, Welling, DA16 3RE
- Phone
- 020 8856 1770
- [email protected]
- Website
- www.bellegrovesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Clocktower PCN (a group of local surgeries that share services)
- NHS code
- G83009 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Free NHS WiFi
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 4.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 10.2% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bellegrove Surgerythis surgery | – | 51 | 65% | 86% | Yes |
| The Westwood SurgeryWelling, DA16 2HE | 0.1 mile | 30 | 56% | 73% | Yes |
| Welling Medical PracticeWelling, DA16 2AT | 0.6 miles | 48 | 64% | 79% | Yes |
| Bexley Group PracticeWelling, DA16 3HQ | 0.6 miles | 40 | 59% | 73% | Yes |
| Ingleton Avenue SurgeryWelling, DA16 2JZ | 0.8 miles | 92 | 99% | 93% | Yes |
| Waverley PMSLondon, SE18 7QU | 1.4 miles | 36 | 70% | 75% | Yes |
| Plumstead H/C PMSLondon, SE18 1BB | 1.5 miles | 2 | 29% | 58% | Yes |
| St Marks PMSLondon, SE18 3EP | 1.5 miles | 50 | 54% | 84% | Yes |
| Bexley Medical GroupBexleyheath, DA7 5RB | 1.6 miles | 39 | 62% | 80% | Yes |
| Plumstead and Wickham Lane SurgeryLondon, SE18 1SE | 1.6 miles | 66 | 70% | 80% | Yes |
Ingleton Avenue Surgery is 0.8 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bellegrove Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bellegrove Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8856 1770.
How do patients rate Bellegrove Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Bellegrove Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bellegrove Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bellegrove Surgery as Good at its last published inspection (report published 9 January 2020).
What are the opening times of Bellegrove Surgery?
Reception is open Monday 7am to 6pm, Tuesday 7am to 6pm, Wednesday 7am to 6pm, Thursday 7am to 7pm, Friday 7am to 6pm, Saturday 8:45am to 10:45am, Sunday closed. The surgery last confirmed these times on 5 May 2023. Bank holidays may differ.
How do I contact Bellegrove Surgery?
Call 020 8856 1770 or visit its website, www.bellegrovesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 174 Bellegrove Road, Welling, DA16 3RE.
How many patients are registered at Bellegrove Surgery?
Around 11,622 patients are registered (January 2025). The surgery is part of Clocktower PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.