GP surgery in Bexley
Bexley Group Practice
76-78 Upper Wickham Lane, Welling, DA16 3HQ
Scores 40 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone45
- Easy to contact online63
- Good experience of getting in touch55
- Did not wait too long for the appointment22
Quality of care 41
- Patients rate the surgery as good28
- Patients got what they needed45
- Doctors and nurses listen38
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets98
- Children vaccinated on time79
What patients say
102 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
+8
change since last year
2025: 64% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 46% |
| Easy to contact via website | 64% | 58% | 34% |
| Easy to contact via NHS App | 62% | 54% | 44% |
| Reception staff helpful | 86% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 24% |
| Sees preferred clinician | 53% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 72% |
| Next steps within 2 days | 92% | 93% | 84% |
| Good experience of contacting | 77% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 45% |
| Waiting time was about right | 61% | 69% | 51% |
| Remote appointment | 18% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 81% |
| Treated with care and concern | 85% | 86% | 77% |
| Considered mental wellbeing | 80% | 75% | 68% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 90% | 93% | 83% |
| Involved in decisions | 94% | 92% | 81% |
| Needs were met | 90% | 90% | 84% |
| Overall | |||
| Overall experience good | 73% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 82% |
| Supported by local services | 78% | 70% | 52% |
| Discussed managing condition | 37% | 43% | 42% |
| Agreed a care plan | 29% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 7:30pm |
| Wednesday | 8am to 7:30pm |
| Thursday | 8am to 7:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2025. Bank holidays may differ.
- Address
- 76-78 Upper Wickham Lane, Welling, DA16 3HQ
- Phone
- 020 3691 0730
- [email protected]
- Website
- www.bexleygrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Clocktower PCN (a group of local surgeries that share services)
- NHS code
- G83028 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Station Road Surgery
- 24 Station Road, Belvedere, DA17 6JJ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 4.0% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 18.9% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bexley Group Practicethis surgery | – | 40 | 59% | 73% | Yes |
| Welling Medical PracticeWelling, DA16 2AT | 0.4 miles | 48 | 64% | 79% | Yes |
| The Westwood SurgeryWelling, DA16 2HE | 0.6 miles | 30 | 56% | 73% | Yes |
| Bellegrove SurgeryWelling, DA16 3RE | 0.6 miles | 51 | 65% | 86% | Yes |
| Ingleton Avenue SurgeryWelling, DA16 2JZ | 0.9 miles | 92 | 99% | 93% | Yes |
| Bexley Medical GroupBexleyheath, DA7 5RB | 1.0 miles | 39 | 62% | 80% | Yes |
| Dr Davies & PartnerBexleyheath, DA7 5HL | 1.4 miles | 10 | 47% | 61% | Yes |
| Abbeyslade PMS (Dr Chand)London, SE2 0ER | 1.5 miles | 25 | 66% | 73% | Yes |
| Plumstead H/C PMSLondon, SE18 1BB | 1.6 miles | 2 | 29% | 58% | Yes |
| Waverley PMSLondon, SE18 7QU | 1.6 miles | 36 | 70% | 75% | Yes |
Bellegrove Surgery is 0.6 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bexley Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bexley Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 3691 0730.
How do patients rate Bexley Group Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Bexley Group Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bexley Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bexley Group Practice as Good at its last published inspection (report published 6 February 2024).
What are the opening times of Bexley Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 7:30pm, Wednesday 8am to 7:30pm, Thursday 8am to 7:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2025. Bank holidays may differ.
How do I contact Bexley Group Practice?
Call 020 3691 0730 or visit its website, www.bexleygrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 76-78 Upper Wickham Lane, Welling, DA16 3HQ.
Does Bexley Group Practice have a branch surgery?
Yes. Bexley Group Practice also runs Station Road Surgery (24 Station Road, Belvedere, DA17 6JJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bexley Group Practice?
Around 14,066 patients are registered (January 2025). The surgery is part of Clocktower PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.