GP surgery in Newcastle-under-Lyme
Betley Surgery
Main Road, Wrinehill, Crewe, CW3 9BJ
Scores 97 out of 100, excellent for a GP surgery in England. 96% of patients say their experience is good and 92% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 97
- Easy to get through on the phone96
- Easy to contact online74
- Good experience of getting in touch95
- Did not wait too long for the appointment99
Quality of care 93
- Patients rate the surgery as good98
- Patients got what they needed96
- Doctors and nurses listen96
- Patients trust the staff92
- Inspection rating (Not rated)–
- Health checks and screening done28
- Meets NHS clinical targets15
- Children vaccinated on time23
What patients say
62 patients answered the 2026 NHS survey about this surgery.
92%
find the phone easy
well above the England average (57%)
96%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 94% · 2026: 96%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 92% | 57% | 96% |
| Easy to contact via website | 68% | 58% | 69% |
| Easy to contact via NHS App | 81% | 54% | 85% |
| Reception staff helpful | 97% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 29% |
| Sees preferred clinician | 92% | 42% | 85% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 94% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 93% | 73% | 96% |
| The appointment | |||
| Offered a choice of time or day | 90% | 57% | 78% |
| Waiting time was about right | 96% | 69% | 88% |
| Remote appointment | 24% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 93% |
| Treated with care and concern | 97% | 86% | 93% |
| Considered mental wellbeing | 90% | 75% | 79% |
| Had all the information needed | 96% | 92% | 98% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 97% | 92% | 95% |
| Needs were met | 99% | 90% | 95% |
| Overall | |||
| Overall experience good | 96% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 80% |
| Supported by local services | 86% | 70% | 85% |
| Discussed managing condition | 59% | 43% | 44% |
| Agreed a care plan | 49% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 62 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
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Opening times and contact
Opening times not collected yet.
- Address
- Main Road, Wrinehill, Crewe, CW3 9BJ
- Phone
- 01270 820527
- Works with
- Newcastle South PCN (a group of local surgeries that share services)
- NHS code
- M83691
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.7% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 10.1% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 6.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 58% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Betley Surgerythis surgery | – | 97 | 92% | 96% | – |
| Madeley PracticeCrewe, CW3 9NQ | 2.0 miles | 99 | 86% | 96% | Yes |
| Audley Health CentreStoke-on-Trent, ST7 8EW | 3.5 miles | 80 | 69% | 90% | Yes |
| Keele PracticeNewcastle, ST5 5BG | 4.2 miles | 18 | 48% | 67% | Yes |
| Silverdale Medical CentreNewcastle, ST5 6PS | 4.3 miles | 40 | 63% | 76% | Yes |
| Rope Green Medical CentreCrewe, CW2 5DA | 5.0 miles | 61 | 40% | 87% | Yes |
| Loomer Medical PartnershipNewcastle, ST5 7JS | 5.1 miles | 13 | 40% | 60% | Yes |
| Heathcote Street SurgeryNewcastle, ST5 7EB | 5.1 miles | 46 | 71% | 74% | Yes |
| Haslington SurgeryCrewe, CW1 5QY | 5.2 miles | 48 | 71% | 72% | Yes |
| Milehouse Medical PracticeNewcastle, ST5 9GA | 5.3 miles | 46 | 71% | 68% | Yes |
Common questions
How do patients rate Betley Surgery?
In the 2026 NHS GP Patient Survey, 96% of patients at Betley Surgery said their overall experience was good. The England average is 77%. 92% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
How do I contact Betley Surgery?
Call 01270 820527. The address is Main Road, Wrinehill, Crewe, CW3 9BJ.
How many patients are registered at Betley Surgery?
Around 1,857 patients are registered (January 2025). The surgery is part of Newcastle South PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.