GP surgery in Newcastle upon Tyne
Betts Avenue Medical Group
2 Betts Avenue, Benwell, Newcastle Upon Tyne, NE15 6TQ
Scores 60 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone78
- Easy to contact online39
- Good experience of getting in touch75
- Did not wait too long for the appointment37
Quality of care 54
- Patients rate the surgery as good57
- Patients got what they needed40
- Doctors and nurses listen40
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done80
- Meets NHS clinical targets67
- Children vaccinated on time68
What patients say
85 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 75% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 75% |
| Easy to contact via website | 54% | 58% | 39% |
| Easy to contact via NHS App | 47% | 54% | 26% |
| Reception staff helpful | 97% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 37% |
| Sees preferred clinician | 36% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 82% |
| Next steps within 2 days | 92% | 93% | 96% |
| Good experience of contacting | 84% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 70% |
| Waiting time was about right | 67% | 69% | 64% |
| Remote appointment | 20% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 87% |
| Treated with care and concern | 86% | 86% | 78% |
| Considered mental wellbeing | 83% | 75% | 65% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 91% | 93% | 89% |
| Involved in decisions | 92% | 92% | 85% |
| Needs were met | 90% | 90% | 89% |
| Overall | |||
| Overall experience good | 81% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 63% |
| Supported by local services | 69% | 70% | 72% |
| Discussed managing condition | 50% | 43% | 46% |
| Agreed a care plan | 51% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 August 2016. Bank holidays may differ.
- Address
- 2 Betts Avenue, Benwell, Newcastle Upon Tyne, NE15 6TQ
- Phone
- 0191 274 2767
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Inner West PCN (a group of local surgeries that share services)
- NHS code
- A86030 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Kenton Centre
- Sheringham Avenue, Kenton, Newcastle Upon Tyne, NE3 3QP
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 6.2% | 14.3% |
| Obesity | 21.6% | 13.9% |
| Smoking | 20.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Betts Avenue Medical Groupthis surgery | – | 60 | 77% | 81% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 0.7 miles | 36 | 56% | 63% | Yes |
| West Road Medical CentreNewcastle Upon Tyne, NE4 9QB | 0.8 miles | 34 | 56% | 74% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 0.8 miles | 35 | 35% | 77% | Yes |
| Fenham Hall SurgeryNewcastle Upon Tyne, NE4 9XD | 1.0 miles | 51 | 53% | 83% | Yes |
| Prospect Medical CentreNewcastle Upon Tyne, NE4 8AY | 1.2 miles | 1 | 35% | 62% | Yes |
| Dilston Medical CentreNewcastle Upon Tyne, NE4 5AB | 1.4 miles | 9 | 49% | 71% | Yes |
| Elswick Family PracticeNewcastle Upon Tyne, NE4 6SH | 1.4 miles | 17 | 52% | 68% | Yes |
| Chainbridge Medical PartnershipBlaydon-on-Tyne, NE21 5AE | 1.6 miles | 63 | 62% | 78% | Yes |
| Denton Park Medical GroupNewcastle Upon Tyne, NE5 2QW | 1.6 miles | 41 | 57% | 79% | Yes |
Common questions
Is Betts Avenue Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Betts Avenue Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 274 2767.
How do patients rate Betts Avenue Medical Group?
In the 2026 NHS GP Patient Survey, 81% of patients at Betts Avenue Medical Group said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Betts Avenue Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Betts Avenue Medical Group as Good at its last published inspection (report published 5 February 2026).
What are the opening times of Betts Avenue Medical Group?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 August 2016. Bank holidays may differ.
How do I contact Betts Avenue Medical Group?
Call 0191 274 2767. You can also book and order repeat prescriptions in the NHS App. The address is 2 Betts Avenue, Benwell, Newcastle Upon Tyne, NE15 6TQ.
Does Betts Avenue Medical Group have a branch surgery?
Yes. Betts Avenue Medical Group also runs Kenton Centre (Sheringham Avenue, Kenton, Newcastle Upon Tyne, NE3 3QP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Betts Avenue Medical Group?
Around 10,822 patients are registered (January 2025). The surgery is part of Newcastle Inner West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.