GP surgery in Newcastle upon Tyne
Denton Park Medical Group
Denton Park Health Centre, West Denton Way, Newcastle Upon Tyne, NE5 2QW
Scores 41 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone41
- Easy to contact online29
- Good experience of getting in touch48
- Did not wait too long for the appointment28
Quality of care 50
- Patients rate the surgery as good49
- Patients got what they needed78
- Doctors and nurses listen36
- Patients trust the staff44
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets62
- Children vaccinated on time73
What patients say
160 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
79%
say their experience is good
above the England average (77%)
0
change since last year
2025: 79% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 65% |
| Easy to contact via website | 49% | 58% | 46% |
| Easy to contact via NHS App | 46% | 54% | 35% |
| Reception staff helpful | 88% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 36% |
| Sees preferred clinician | 35% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 79% |
| Next steps within 2 days | 94% | 93% | 97% |
| Good experience of contacting | 75% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 47% |
| Waiting time was about right | 64% | 69% | 60% |
| Remote appointment | 17% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 82% |
| Treated with care and concern | 83% | 86% | 82% |
| Considered mental wellbeing | 70% | 75% | 75% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 97% | 92% | 91% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 79% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 73% |
| Supported by local services | 78% | 70% | 77% |
| Discussed managing condition | 40% | 43% | 38% |
| Agreed a care plan | 61% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 160 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 8pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2025. Bank holidays may differ.
- Address
- Denton Park Health Centre, West Denton Way, Newcastle Upon Tyne, NE5 2QW
- Phone
- 0191 229 5800
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Outer West PCN (a group of local surgeries that share services)
- NHS code
- A86013 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 18.5% | 14.3% |
| Obesity | 19.5% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 43% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Denton Park Medical Groupthis surgery | – | 41 | 57% | 79% | Yes |
| Westerhope Medical GroupNewcastle Upon Tyne, NE5 2LH | 0.6 miles | 3 | 38% | 56% | Yes |
| Parkway Medical GroupNewcastle Upon Tyne, NE5 1LJ | 0.7 miles | 34 | 48% | 69% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 0.8 miles | 35 | 35% | 77% | Yes |
| Fenham Hall SurgeryNewcastle Upon Tyne, NE4 9XD | 1.6 miles | 51 | 53% | 83% | Yes |
| Betts Avenue Medical GroupNewcastle Upon Tyne, NE15 6TQ | 1.6 miles | 60 | 77% | 81% | Yes |
| Newburn SurgeryNewcastle Upon Tyne, NE15 8LX | 1.9 miles | 39 | 73% | 77% | Yes |
| West Road Medical CentreNewcastle Upon Tyne, NE4 9QB | 2.0 miles | 34 | 56% | 74% | Yes |
| Chainbridge Medical PartnershipBlaydon-on-Tyne, NE21 5AE | 2.1 miles | 63 | 62% | 78% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 2.3 miles | 36 | 56% | 63% | Yes |
Fenham Hall Surgery is 1.6 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Denton Park Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Denton Park Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 229 5800.
How do patients rate Denton Park Medical Group?
In the 2026 NHS GP Patient Survey, 79% of patients at Denton Park Medical Group said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Denton Park Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Denton Park Medical Group as Good at its last published inspection (report published 22 March 2018).
What are the opening times of Denton Park Medical Group?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 8pm, Wednesday 7:30am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2025. Bank holidays may differ.
How do I contact Denton Park Medical Group?
Call 0191 229 5800. You can also book and order repeat prescriptions in the NHS App. The address is Denton Park Health Centre, West Denton Way, Newcastle Upon Tyne, NE5 2QW.
How many patients are registered at Denton Park Medical Group?
Around 7,438 patients are registered (January 2025). The surgery is part of Newcastle Outer West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.