GP surgery in Newcastle upon Tyne
West Road Medical Centre
170 West Road, Fenham, Newcastle Upon Tyne, NE4 9QB
Scores 34 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone39
- Easy to contact online56
- Good experience of getting in touch30
- Did not wait too long for the appointment26
Quality of care 43
- Patients rate the surgery as good34
- Patients got what they needed38
- Doctors and nurses listen22
- Patients trust the staff90
- Inspection rating (Outstanding)98
- Health checks and screening done33
- Meets NHS clinical targets13
- Children vaccinated on time1
What patients say
91 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
74%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 66% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 54% |
| Easy to contact via website | 60% | 58% | 63% |
| Easy to contact via NHS App | 49% | 54% | 62% |
| Reception staff helpful | 91% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 47% |
| Sees preferred clinician | 24% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 67% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 69% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 46% |
| Waiting time was about right | 63% | 69% | 59% |
| Remote appointment | 30% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 79% |
| Treated with care and concern | 87% | 86% | 73% |
| Considered mental wellbeing | 72% | 75% | 68% |
| Had all the information needed | 92% | 92% | 87% |
| Confidence and trust | 98% | 93% | 85% |
| Involved in decisions | 98% | 92% | 87% |
| Needs were met | 89% | 90% | 79% |
| Overall | |||
| Overall experience good | 74% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 65% |
| Supported by local services | 74% | 70% | 71% |
| Discussed managing condition | 40% | 43% | 52% |
| Agreed a care plan | 51% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 October 2025. Bank holidays may differ.
- Address
- 170 West Road, Fenham, Newcastle Upon Tyne, NE4 9QB
- Phone
- 0191 282 2890
- [email protected]
- Website
- www.westroadmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West End Family Health PCN (a group of local surgeries that share services)
- NHS code
- A86012 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 4 November 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 9.0% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 19.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Road Medical Centrethis surgery | – | 34 | 56% | 74% | Yes |
| Prospect Medical CentreNewcastle Upon Tyne, NE4 8AY | 0.4 miles | 1 | 35% | 62% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 0.5 miles | 36 | 56% | 63% | Yes |
| Fenham Hall SurgeryNewcastle Upon Tyne, NE4 9XD | 0.6 miles | 51 | 53% | 83% | Yes |
| Dilston Medical CentreNewcastle Upon Tyne, NE4 5AB | 0.6 miles | 9 | 49% | 71% | Yes |
| Elswick Family PracticeNewcastle Upon Tyne, NE4 6SH | 0.8 miles | 17 | 52% | 68% | Yes |
| Betts Avenue Medical GroupNewcastle Upon Tyne, NE15 6TQ | 0.8 miles | 60 | 77% | 81% | Yes |
| Cruddas Park SurgeryNewcastle Upon Tyne, NE4 7JT | 1.1 miles | 30 | 64% | 73% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 1.3 miles | 35 | 35% | 77% | Yes |
| Newcastle Medical CentreNewcastle Upon Tyne, NE1 7XR | 1.6 miles | 30 | 53% | 73% | Yes |
Fenham Hall Surgery is 0.6 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 282 2890.
How do patients rate West Road Medical Centre?
In the 2026 NHS GP Patient Survey, 74% of patients at West Road Medical Centre said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for West Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated West Road Medical Centre as Outstanding at its last published inspection (report published 4 November 2019).
What are the opening times of West Road Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 October 2025. Bank holidays may differ.
How do I contact West Road Medical Centre?
Call 0191 282 2890 or visit its website, www.westroadmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 170 West Road, Fenham, Newcastle Upon Tyne, NE4 9QB.
How many patients are registered at West Road Medical Centre?
Around 12,450 patients are registered (January 2025). The surgery is part of West End Family Health PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.