GP surgery in Newcastle upon Tyne
Fenham Hall Surgery
Fenham Hall Drive, Fenham, Newcastle Upon Tyne, NE4 9XD
Scores 51 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone34
- Easy to contact online47
- Good experience of getting in touch55
- Did not wait too long for the appointment53
Quality of care 56
- Patients rate the surgery as good62
- Patients got what they needed46
- Doctors and nurses listen66
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets25
- Children vaccinated on time19
What patients say
107 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
82%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 87% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 55% |
| Easy to contact via website | 57% | 58% | 32% |
| Easy to contact via NHS App | 47% | 54% | 46% |
| Reception staff helpful | 87% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 31% |
| Sees preferred clinician | 35% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 80% |
| Next steps within 2 days | 98% | 93% | 99% |
| Good experience of contacting | 77% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 70% |
| Waiting time was about right | 73% | 69% | 67% |
| Remote appointment | 15% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 94% |
| Treated with care and concern | 95% | 86% | 96% |
| Considered mental wellbeing | 83% | 75% | 78% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 100% | 93% | 94% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 91% | 90% | 92% |
| Overall | |||
| Overall experience good | 82% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 74% |
| Supported by local services | 77% | 70% | 74% |
| Discussed managing condition | 41% | 43% | 44% |
| Agreed a care plan | 50% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2026. Bank holidays may differ.
- Address
- Fenham Hall Drive, Fenham, Newcastle Upon Tyne, NE4 9XD
- Phone
- 0191 274 3724
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Inner West PCN (a group of local surgeries that share services)
- NHS code
- A86031 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 April 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.3% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 14.9% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fenham Hall Surgerythis surgery | – | 51 | 53% | 83% | Yes |
| West Road Medical CentreNewcastle Upon Tyne, NE4 9QB | 0.6 miles | 34 | 56% | 74% | Yes |
| Prospect Medical CentreNewcastle Upon Tyne, NE4 8AY | 0.9 miles | 1 | 35% | 62% | Yes |
| Dilston Medical CentreNewcastle Upon Tyne, NE4 5AB | 1.0 miles | 9 | 49% | 71% | Yes |
| Betts Avenue Medical GroupNewcastle Upon Tyne, NE15 6TQ | 1.0 miles | 60 | 77% | 81% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 1.0 miles | 35 | 35% | 77% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 1.1 miles | 36 | 56% | 63% | Yes |
| Elswick Family PracticeNewcastle Upon Tyne, NE4 6SH | 1.3 miles | 17 | 52% | 68% | Yes |
| Westerhope Medical GroupNewcastle Upon Tyne, NE5 2LH | 1.4 miles | 3 | 38% | 56% | Yes |
| Cruddas Park SurgeryNewcastle Upon Tyne, NE4 7JT | 1.6 miles | 30 | 64% | 73% | Yes |
Common questions
Is Fenham Hall Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fenham Hall Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 274 3724.
How do patients rate Fenham Hall Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Fenham Hall Surgery said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Fenham Hall Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Fenham Hall Surgery as Good at its last published inspection (report published 18 April 2018).
What are the opening times of Fenham Hall Surgery?
Reception is open Monday 7am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 July 2026. Bank holidays may differ.
How do I contact Fenham Hall Surgery?
Call 0191 274 3724. You can also book and order repeat prescriptions in the NHS App. The address is Fenham Hall Drive, Fenham, Newcastle Upon Tyne, NE4 9XD.
How many patients are registered at Fenham Hall Surgery?
Around 10,825 patients are registered (January 2025). The surgery is part of Newcastle Inner West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.