GP surgery in Wiltshire
Bradford-on-Avon and Melksham Health
Station Approach, Bradford-on-Avon, BA15 1DQ
Scores 50 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone16
- Easy to contact online54
- Good experience of getting in touch44
- Did not wait too long for the appointment61
Quality of care 63
- Patients rate the surgery as good28
- Patients got what they needed54
- Doctors and nurses listen25
- Patients trust the staff60
- Inspection rating (Outstanding)98
- Health checks and screening done95
- Meets NHS clinical targets85
- Children vaccinated on time89
What patients say
126 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 76% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 42% |
| Easy to contact via website | 60% | 58% | 46% |
| Easy to contact via NHS App | 60% | 54% | 57% |
| Reception staff helpful | 89% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 25% |
| Sees preferred clinician | 47% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 88% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 74% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 60% |
| Waiting time was about right | 75% | 69% | 68% |
| Remote appointment | 39% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 89% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 75% | 75% | 63% |
| Had all the information needed | 94% | 92% | 88% |
| Confidence and trust | 95% | 93% | 92% |
| Involved in decisions | 85% | 92% | 92% |
| Needs were met | 92% | 90% | 90% |
| Overall | |||
| Overall experience good | 72% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 85% |
| Supported by local services | 63% | 70% | 78% |
| Discussed managing condition | 40% | 43% | 41% |
| Agreed a care plan | 28% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 November 2025. Bank holidays may differ.
- Address
- Station Approach, Bradford-on-Avon, BA15 1DQ
- Phone
- 01225 866611
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bradford on Avon & Melksham PCN (a group of local surgeries that share services)
- NHS code
- J83030 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- St Margaret's Surgery
- 29 Bridge Street, Bradford-on-Avon, BA15 1BY
- Winsley / Tyning Road Branch Surgery
- 73a Tyning Road, Winsley, Bradford-on-Avon, BA15 2JW
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 29 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.0% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 86% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bradford-on-Avon and Melksham Healththis surgery | – | 50 | 42% | 73% | Yes |
| Trowbridge Health CentreTrowbridge, BA14 8LW | 2.4 miles | 61 | 50% | 91% | Yes |
| Lovemead Group PracticeTrowbridge, BA14 7EH | 2.9 miles | 52 | 43% | 75% | Yes |
| Bmi Healthcare Bath ClinicBath, BA2 7BR | 3.7 miles | – | – | – | – |
| University Medical CentreBath, BA2 7AY | 4.0 miles | 72 | 90% | 81% | Yes |
| Combe Down SurgeryBath, BA2 5EG | 4.1 miles | 65 | 56% | 84% | Yes |
| Widcombe SurgeryBath, BA2 4JT | 4.9 miles | 50 | 59% | 78% | Yes |
| Box SurgeryCorsham, SN13 8NA | 5.0 miles | 74 | 71% | 88% | Yes |
| Batheaston Medical CentreBath, BA1 7NP | 5.0 miles | 97 | 87% | 97% | Yes |
| The Pulteney PracticeBath, BA2 4BY | 5.1 miles | 36 | 53% | 75% | Yes |
Trowbridge Health Centre is 2.4 miles away, scores 61 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bradford-on-Avon and Melksham Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bradford-on-Avon and Melksham Health was taking on new patients. You can register online through the NHS website or call the surgery on 01225 866611.
How do patients rate Bradford-on-Avon and Melksham Health?
In the 2026 NHS GP Patient Survey, 73% of patients at Bradford-on-Avon and Melksham Health said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bradford-on-Avon and Melksham Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Bradford-on-Avon and Melksham Health as Outstanding at its last published inspection (report published 29 September 2016).
What are the opening times of Bradford-on-Avon and Melksham Health?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 November 2025. Bank holidays may differ.
How do I contact Bradford-on-Avon and Melksham Health?
Call 01225 866611. You can also book and order repeat prescriptions in the NHS App. The address is Station Approach, Bradford-on-Avon, BA15 1DQ.
Does Bradford-on-Avon and Melksham Health have a branch surgery?
Yes. Bradford-on-Avon and Melksham Health also runs St Margaret's Surgery (29 Bridge Street, Bradford-on-Avon, BA15 1BY) and Winsley / Tyning Road Branch Surgery (73a Tyning Road, Winsley, Bradford-on-Avon, BA15 2JW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bradford-on-Avon and Melksham Health?
Around 19,168 patients are registered (January 2025). The surgery is part of Bradford on Avon & Melksham PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.