GP surgery in Trowbridge
Trowbridge Health Centre
Hammersmith Fields, Trowbridge, BA14 8LW
Scores 61 out of 100, good for a GP surgery in England. 91% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone28
- Easy to contact online63
- Good experience of getting in touch34
- Did not wait too long for the appointment66
Quality of care 80
- Patients rate the surgery as good90
- Patients got what they needed75
- Doctors and nurses listen93
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets44
- Children vaccinated on time47
What patients say
110 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
91%
say their experience is good
well above the England average (77%)
+14
change since last year
2025: 77% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 44% |
| Easy to contact via website | 63% | 58% | 38% |
| Easy to contact via NHS App | 69% | 54% | 46% |
| Reception staff helpful | 96% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 32% |
| Sees preferred clinician | 44% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 84% |
| Next steps within 2 days | 89% | 93% | 94% |
| Good experience of contacting | 70% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 47% |
| Waiting time was about right | 77% | 69% | 64% |
| Remote appointment | 24% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 90% |
| Treated with care and concern | 94% | 86% | 83% |
| Considered mental wellbeing | 84% | 75% | 63% |
| Had all the information needed | 97% | 92% | 92% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 98% | 92% | 93% |
| Needs were met | 94% | 90% | 91% |
| Overall | |||
| Overall experience good | 91% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 77% |
| Supported by local services | 77% | 70% | 53% |
| Discussed managing condition | 46% | 43% | 32% |
| Agreed a care plan | 57% | 46% | 18% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- Hammersmith Fields, Trowbridge, BA14 8LW
- Phone
- 01225 435757
- Website
- www.trowbridgehealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Trowbridge PCN (a group of local surgeries that share services)
- NHS code
- J83016 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bradford Road Medical Centre
- 60 Bradford Road, Trowbridge, BA14 9AR
- Widbrook Medical Practice
- 72 Wingfield Road, Trowbridge, BA14 9EN
Access and facilities
- Accessible toilets
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 October 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.7% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 49% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Trowbridge Health Centrethis surgery | – | 61 | 50% | 91% | Yes |
| Lovemead Group PracticeTrowbridge, BA14 7EH | 0.5 miles | 52 | 43% | 75% | Yes |
| Bradford-on-Avon and Melksham HealthBradford-on-Avon, BA15 1DQ | 2.4 miles | 50 | 42% | 73% | Yes |
| Giffords Primary Care CentreMelksham, SN12 7EA | 4.5 miles | 68 | 54% | 82% | Yes |
| Spa Medical CentreMelksham, SN12 6UN | 4.6 miles | 78 | 51% | 85% | Yes |
| Westbury Group PracticeWestbury, BA13 3FQ | 5.0 miles | 23 | 50% | 76% | Yes |
| Beckington Family PracticeFrome, BA11 6SE | 5.2 miles | 56 | 67% | 80% | Yes |
| Bmi Healthcare Bath ClinicBath, BA2 7BR | 6.0 miles | – | – | – | – |
| University Medical CentreBath, BA2 7AY | 6.3 miles | 72 | 90% | 81% | Yes |
| Combe Down SurgeryBath, BA2 5EG | 6.4 miles | 65 | 56% | 84% | Yes |
Spa Medical Centre is 4.6 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Trowbridge Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Trowbridge Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01225 435757.
How do patients rate Trowbridge Health Centre?
In the 2026 NHS GP Patient Survey, 91% of patients at Trowbridge Health Centre said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Trowbridge Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Trowbridge Health Centre as Good at its last published inspection (report published 1 October 2018).
What are the opening times of Trowbridge Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact Trowbridge Health Centre?
Call 01225 435757 or visit its website, www.trowbridgehealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hammersmith Fields, Trowbridge, BA14 8LW.
Does Trowbridge Health Centre have a branch surgery?
Yes. Trowbridge Health Centre also runs Bradford Road Medical Centre (60 Bradford Road, Trowbridge, BA14 9AR) and Widbrook Medical Practice (72 Wingfield Road, Trowbridge, BA14 9EN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Trowbridge Health Centre?
Around 31,825 patients are registered (January 2025). The surgery is part of Trowbridge PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.