GP surgery in North Hykeham
Richmond Medical Centre
Moor Lane, North Hykeham, Lincoln, LN6 9AY
Scores 71 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone28
- Easy to contact online70
- Good experience of getting in touch86
- Did not wait too long for the appointment85
Quality of care 69
- Patients rate the surgery as good68
- Patients got what they needed72
- Doctors and nurses listen87
- Patients trust the staff81
- Inspection rating (Requires improvement)2
- Health checks and screening done55
- Meets NHS clinical targets83
- Children vaccinated on time71
What patients say
103 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
84%
say their experience is good
above the England average (77%)
+11
change since last year
2025: 73% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 33% |
| Easy to contact via website | 66% | 58% | 33% |
| Easy to contact via NHS App | 66% | 54% | 33% |
| Reception staff helpful | 94% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 10% | 31% | 13% |
| Sees preferred clinician | 46% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 92% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 88% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 61% |
| Waiting time was about right | 84% | 69% | 76% |
| Remote appointment | 13% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 85% |
| Treated with care and concern | 93% | 86% | 80% |
| Considered mental wellbeing | 87% | 75% | 69% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 97% | 93% | 93% |
| Involved in decisions | 97% | 92% | 90% |
| Needs were met | 94% | 90% | 89% |
| Overall | |||
| Overall experience good | 84% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 73% |
| Supported by local services | 66% | 70% | 71% |
| Discussed managing condition | 30% | 43% | 32% |
| Agreed a care plan | 19% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 September 2012. Bank holidays may differ.
- Address
- Moor Lane, North Hykeham, Lincoln, LN6 9AY
- Phone
- 01522 500240
- Website
- www.richmondmedicalcentre.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Apex PCN Ltd (a group of local surgeries that share services)
- NHS code
- C83025 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Richmond Medical Centre Village Site
- Lincoln Road, North Hykeham, Lincoln, LN6 8NH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 20 February 2024
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.3% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 17.8% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 8.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Richmond Medical Centrethis surgery | – | 71 | 50% | 84% | Yes |
| Brant Road & Springcliffe SurgeryLincoln, LN5 9AB | 1.7 miles | 32 | 48% | 71% | Yes |
| Birchwood Medical PracticeLincoln, LN6 0QQ | 2.0 miles | 88 | 84% | 92% | Yes |
| The Woodland Medical PracticeLincoln, LN6 0QQ | 2.0 miles | 62 | 63% | 80% | Yes |
| Boultham Park Medical PracticeLincoln, LN6 7SS | 2.2 miles | 54 | 40% | 81% | Yes |
| The Heath SurgeryLincoln, LN4 2LA | 2.6 miles | 75 | 80% | 89% | Yes |
| Heart of Lincoln Health GroupLincoln, LN5 7LB | 3.5 miles | 8 | 45% | 57% | Yes |
| Brayford Medical PracticeLincoln, LN1 1XP | 3.7 miles | 74 | 81% | 76% | Yes |
| Abbey Medical PracticeLincoln, LN2 5HR | 4.0 miles | 38 | 68% | 78% | Yes |
| Cliff House Medical PracticeLincoln, LN1 3LJ | 4.1 miles | 50 | 65% | 78% | Yes |
Birchwood Medical Practice is 2.0 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Richmond Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Richmond Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01522 500240.
How do patients rate Richmond Medical Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at Richmond Medical Centre said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Richmond Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Richmond Medical Centre as Requires improvement at its last published inspection (report published 20 February 2024).
What are the opening times of Richmond Medical Centre?
Reception is open Monday 8am to 7:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 September 2012. Bank holidays may differ.
How do I contact Richmond Medical Centre?
Call 01522 500240 or visit its website, www.richmondmedicalcentre.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Moor Lane, North Hykeham, Lincoln, LN6 9AY.
Does Richmond Medical Centre have a branch surgery?
Yes. Richmond Medical Centre also runs Richmond Medical Centre Village Site (Lincoln Road, North Hykeham, Lincoln, LN6 8NH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Richmond Medical Centre?
Around 18,435 patients are registered (January 2025). The surgery is part of Apex PCN Ltd, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.