GP surgery in Bristol, City of
Bridge View Medical
Southville Surgery, 67 Coronation Road, Southville, Bristol, BS3 1AS
Scores 43 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone7
- Easy to contact online74
- Good experience of getting in touch40
- Did not wait too long for the appointment51
Quality of care 57
- Patients rate the surgery as good47
- Patients got what they needed54
- Doctors and nurses listen47
- Patients trust the staff93
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets80
- Children vaccinated on time64
What patients say
130 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
+8
change since last year
2025: 70% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 26% |
| Easy to contact via website | 68% | 58% | 55% |
| Easy to contact via NHS App | 50% | 54% | 47% |
| Reception staff helpful | 86% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 22% |
| Sees preferred clinician | 49% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 79% |
| Next steps within 2 days | 78% | 93% | 89% |
| Good experience of contacting | 72% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 34% |
| Waiting time was about right | 72% | 69% | 60% |
| Remote appointment | 18% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 88% |
| Treated with care and concern | 91% | 86% | 87% |
| Considered mental wellbeing | 79% | 75% | 76% |
| Had all the information needed | 92% | 92% | 87% |
| Confidence and trust | 99% | 93% | 91% |
| Involved in decisions | 96% | 92% | 92% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 78% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 80% |
| Supported by local services | 69% | 70% | 71% |
| Discussed managing condition | 42% | 43% | 55% |
| Agreed a care plan | 50% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 October 2025. Bank holidays may differ.
- Address
- Southville Surgery, 67 Coronation Road, Southville, Bristol, BS3 1AS
- Phone
- 0117 966 9724
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bridge View PCN (a group of local surgeries that share services)
- NHS code
- L81007 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bs1 Branch
- Favell House, Crow Lane, Bristol, BS1 1DQ
- Gaywood Branch
- North Street, Bedminster, Bristol, BS3 3AZ
- Malago Branch
- 40 St. Johns Road, Bedminster, Bristol, BS3 4JE
- Marksbury Road Branch
- Marksbury Road, Bedminster, Bristol, BS3 5JL
Access and facilities
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.9% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 18.1% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bridge View Medicalthis surgery | – | 43 | 32% | 78% | Yes |
| Bedminster Family PracticeBristol, BS3 4AT | 0.3 miles | 34 | 51% | 80% | Yes |
| Broadmead Medical CentreBristol, BS1 3EA | 0.9 miles | 45 | 77% | 75% | Yes |
| Student Health ServiceBristol, BS6 6AU | 1.2 miles | 73 | 89% | 84% | Yes |
| The Family PracticeBristol, BS6 6DF | 1.2 miles | 47 | 47% | 72% | Yes |
| Downton Road SurgeryBristol, BS4 1WH | 1.2 miles | 44 | 72% | 86% | Yes |
| Compass HealthBristol, BS2 8JP | 1.3 miles | – | – | – | No |
| Wells Road SurgeryBristol, BS4 2DF | 1.3 miles | 59 | 74% | 80% | Yes |
| Lawrence Hill Health CentreBristol, BS2 0AN | 1.4 miles | 4 | 28% | 69% | Yes |
| The Lennard SurgeryBristol, BS13 7JD | 1.5 miles | 46 | 59% | 76% | Yes |
Student Health Service is 1.2 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bridge View Medical taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bridge View Medical was taking on new patients. You can register online through the NHS website or call the surgery on 0117 966 9724.
How do patients rate Bridge View Medical?
In the 2026 NHS GP Patient Survey, 78% of patients at Bridge View Medical said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bridge View Medical?
The Care Quality Commission, which inspects GP surgeries in England, rated Bridge View Medical as Good at its last published inspection (report published 11 November 2016).
What are the opening times of Bridge View Medical?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 October 2025. Bank holidays may differ.
How do I contact Bridge View Medical?
Call 0117 966 9724. You can also book and order repeat prescriptions in the NHS App. The address is Southville Surgery, 67 Coronation Road, Southville, Bristol, BS3 1AS.
Does Bridge View Medical have a branch surgery?
Yes. Bridge View Medical also runs Bs1 Branch (Favell House, Crow Lane, Bristol, BS1 1DQ) and Gaywood Branch (North Street, Bedminster, Bristol, BS3 3AZ) and Malago Branch (40 St. Johns Road, Bedminster, Bristol, BS3 4JE) and Marksbury Road Branch (Marksbury Road, Bedminster, Bristol, BS3 5JL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bridge View Medical?
Around 39,146 patients are registered (January 2025). The surgery is part of Bridge View PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.