GP surgery in Bristol, City of
The Family Practice
Western College, Cotham Road, Bristol, BS6 6DF
Scores 47 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 49
- Easy to get through on the phone23
- Easy to contact online48
- Good experience of getting in touch40
- Did not wait too long for the appointment86
Quality of care 44
- Patients rate the surgery as good27
- Patients got what they needed45
- Doctors and nurses listen48
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets93
- Children vaccinated on time78
What patients say
108 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
-9
change since last year
2025: 81% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 55% |
| Easy to contact via website | 57% | 58% | 21% |
| Easy to contact via NHS App | 40% | 54% | 38% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 26% |
| Sees preferred clinician | 27% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 83% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 72% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 54% |
| Waiting time was about right | 85% | 69% | 76% |
| Remote appointment | 33% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 91% |
| Treated with care and concern | 90% | 86% | 92% |
| Considered mental wellbeing | 72% | 75% | 78% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 89% | 92% | 92% |
| Needs were met | 90% | 90% | 90% |
| Overall | |||
| Overall experience good | 72% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 84% |
| Supported by local services | 70% | 70% | 71% |
| Discussed managing condition | 24% | 43% | 49% |
| Agreed a care plan | 30% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to noon 2pm to 6pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 11:30am |
| Sunday | Closed |
Confirmed by the surgery on 1 November 2019. Bank holidays may differ.
- Address
- Western College, Cotham Road, Bristol, BS6 6DF
- Phone
- 0117 946 6455
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthwest PCN (a group of local surgeries that share services)
- NHS code
- L81090 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.9% | 15.2% |
| Diabetes | 2.4% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 4.0% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Family Practicethis surgery | – | 47 | 47% | 72% | Yes |
| Student Health ServiceBristol, BS6 6AU | under 0.1 miles | 73 | 89% | 84% | Yes |
| Whiteladies Medical GroupBristol, BS8 2PU | 0.4 miles | 42 | 55% | 84% | Yes |
| Compass HealthBristol, BS2 8JP | 0.5 miles | – | – | – | No |
| Montpelier Health CentreBristol, BS6 5PT | 0.7 miles | 3 | 17% | 58% | Yes |
| Pembroke Road SurgeryBristol, BS8 3EU | 0.7 miles | 70 | 82% | 86% | Yes |
| Broadmead Medical CentreBristol, BS1 3EA | 0.7 miles | 45 | 77% | 75% | Yes |
| Bridge View MedicalBristol, BS3 1AS | 1.2 miles | 43 | 32% | 78% | Yes |
| Bedminster Family PracticeBristol, BS3 4AT | 1.3 miles | 34 | 51% | 80% | Yes |
| Lawrence Hill Health CentreBristol, BS2 0AN | 1.4 miles | 4 | 28% | 69% | Yes |
Student Health Service is under 0.1 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0117 946 6455.
How do patients rate The Family Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at The Family Practice said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Family Practice as Good at its last published inspection (report published 10 August 2016).
What are the opening times of The Family Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to noon 2pm to 6pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to 11:30am, Sunday closed. The surgery last confirmed these times on 1 November 2019. Bank holidays may differ.
How do I contact The Family Practice?
Call 0117 946 6455. You can also book and order repeat prescriptions in the NHS App. The address is Western College, Cotham Road, Bristol, BS6 6DF.
How many patients are registered at The Family Practice?
Around 17,229 patients are registered (January 2025). The surgery is part of Healthwest PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.