GP surgery in Dover
Buckland Medical Practice
Buckland Avenue, Dover, CT16 2NP
Scores 38 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone55
- Easy to contact online80
- Good experience of getting in touch33
- Did not wait too long for the appointment19
Quality of care 40
- Patients rate the surgery as good19
- Patients got what they needed34
- Doctors and nurses listen65
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done98
- Meets NHS clinical targets72
- Children vaccinated on time53
What patients say
97 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
69%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 67% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 61% |
| Easy to contact via website | 71% | 58% | 65% |
| Easy to contact via NHS App | 62% | 54% | 45% |
| Reception staff helpful | 80% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 11% |
| Sees preferred clinician | 51% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 70% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 47% |
| Waiting time was about right | 59% | 69% | 64% |
| Remote appointment | 40% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 77% |
| Treated with care and concern | 81% | 86% | 77% |
| Considered mental wellbeing | 74% | 75% | 66% |
| Had all the information needed | 92% | 92% | 91% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 87% | 92% | 87% |
| Needs were met | 89% | 90% | 89% |
| Overall | |||
| Overall experience good | 69% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 79% |
| Supported by local services | 49% | 70% | 70% |
| Discussed managing condition | 34% | 43% | 32% |
| Agreed a care plan | 36% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 November 2022. Bank holidays may differ.
- Address
- Buckland Avenue, Dover, CT16 2NP
- Phone
- 01304 206353
- [email protected]
- Website
- www.bucklandmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Dover Town PCN (a group of local surgeries that share services)
- NHS code
- G82700 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bahadur
- Tara, The Droveway, Dover, CT15 6BT · 01304 852291
- Peter Street Surgery
- Peter Street, Dover, CT16 1EF
Access and facilities
- Step-free access
- Text relay
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 3.6% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 22.0% | 14.3% |
| Obesity | 23.2% | 13.9% |
| Smoking | 19.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 82% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Buckland Medical Practicethis surgery | – | 38 | 64% | 69% | Yes |
| High Street SurgeryDover, CT16 1EQ | 0.6 miles | 64 | 73% | 79% | Yes |
| White Cliffs Medical CentreDover, CT17 9SG | 0.9 miles | 11 | 50% | 70% | Yes |
| Pencester SurgeryDover, CT16 1BW | 1.0 miles | 10 | 33% | 59% | Yes |
| St James' SurgeryDover, CT16 1SF | 1.0 miles | 35 | 56% | 78% | No |
| Lydden SurgeryDover, CT15 7ET | 3.0 miles | 74 | 70% | 88% | Yes |
| The New SurgeryFolkestone, CT19 5SR | 6.0 miles | 2 | 36% | 49% | Yes |
| St Richards Road SurgeryDeal, CT14 9LF | 6.2 miles | 26 | 45% | 74% | Yes |
| Harbour Medical PracticeFolkestone, CT20 1JY | 6.3 miles | 5 | 46% | 48% | Yes |
| Guildhall Street SurgeryFolkestone, CT20 1EJ | 6.4 miles | 16 | 35% | 74% | Yes |
High Street Surgery is 0.6 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Buckland Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Buckland Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01304 206353.
How do patients rate Buckland Medical Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at Buckland Medical Practice said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Buckland Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Buckland Medical Practice as Good at its last published inspection (report published 27 February 2024).
What are the opening times of Buckland Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 November 2022. Bank holidays may differ.
How do I contact Buckland Medical Practice?
Call 01304 206353 or visit its website, www.bucklandmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Buckland Avenue, Dover, CT16 2NP.
Does Buckland Medical Practice have a branch surgery?
Yes. Buckland Medical Practice also runs Bahadur (Tara, The Droveway, Dover, CT15 6BT) and Peter Street Surgery (Peter Street, Dover, CT16 1EF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Buckland Medical Practice?
Around 10,360 patients are registered (January 2025). The surgery is part of Dover Town PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.