GP surgery in Dover
White Cliffs Medical Centre
143 Folkestone Road, Dover, CT17 9SG
Scores 11 out of 100, poor for a GP surgery in England. 70% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone29
- Easy to contact online39
- Good experience of getting in touch12
- Did not wait too long for the appointment5
Quality of care 13
- Patients rate the surgery as good21
- Patients got what they needed28
- Doctors and nurses listen30
- Patients trust the staff31
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets4
- Children vaccinated on time44
What patients say
99 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
70%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 73% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 56% |
| Easy to contact via website | 53% | 58% | 53% |
| Easy to contact via NHS App | 34% | 54% | 75% |
| Reception staff helpful | 73% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 37% |
| Sees preferred clinician | 43% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 88% |
| Next steps within 2 days | 80% | 93% | 93% |
| Good experience of contacting | 59% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 51% |
| Waiting time was about right | 49% | 69% | 70% |
| Remote appointment | 20% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 92% |
| Treated with care and concern | 83% | 86% | 91% |
| Considered mental wellbeing | 68% | 75% | 83% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 91% | 93% | 94% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 70% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 87% |
| Supported by local services | 76% | 70% | 78% |
| Discussed managing condition | 53% | 43% | 36% |
| Agreed a care plan | 45% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 June 2023. Bank holidays may differ.
- Address
- 143 Folkestone Road, Dover, CT17 9SG
- Phone
- 01304 201705
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Total Health Excellence East PCN (a group of local surgeries that share services)
- NHS code
- G82729 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Premnath_elvington
- Community Centre, St. Johns Road, Elvington, Dover, CT15 4DZ · 01304 830708
- Premnath_shepherdswell
- Shepherdswell Surgery, 41 Eythorne Road, Shepherdswell, Dover, CT15 7PG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 July 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 20.2% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 19.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| White Cliffs Medical Centrethis surgery | – | 11 | 50% | 70% | Yes |
| High Street SurgeryDover, CT16 1EQ | 0.4 miles | 64 | 73% | 79% | Yes |
| Pencester SurgeryDover, CT16 1BW | 0.5 miles | 10 | 33% | 59% | Yes |
| St James' SurgeryDover, CT16 1SF | 0.7 miles | 35 | 56% | 78% | No |
| Buckland Medical PracticeDover, CT16 2NP | 0.9 miles | 38 | 64% | 69% | Yes |
| Lydden SurgeryDover, CT15 7ET | 3.8 miles | 74 | 70% | 88% | Yes |
| The New SurgeryFolkestone, CT19 5SR | 5.7 miles | 2 | 36% | 49% | Yes |
| Harbour Medical PracticeFolkestone, CT20 1JY | 6.0 miles | 5 | 46% | 48% | Yes |
| Guildhall Street SurgeryFolkestone, CT20 1EJ | 6.1 miles | 16 | 35% | 74% | Yes |
| Manor ClinicFolkestone, CT20 2SE | 6.3 miles | 21 | 44% | 69% | Yes |
High Street Surgery is 0.4 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is White Cliffs Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), White Cliffs Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01304 201705.
How do patients rate White Cliffs Medical Centre?
In the 2026 NHS GP Patient Survey, 70% of patients at White Cliffs Medical Centre said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 11 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for White Cliffs Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated White Cliffs Medical Centre as Good at its last published inspection (report published 3 July 2018).
What are the opening times of White Cliffs Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 June 2023. Bank holidays may differ.
How do I contact White Cliffs Medical Centre?
Call 01304 201705. You can also book and order repeat prescriptions in the NHS App. The address is 143 Folkestone Road, Dover, CT17 9SG.
Does White Cliffs Medical Centre have a branch surgery?
Yes. White Cliffs Medical Centre also runs Premnath_elvington (Community Centre, St. Johns Road, Elvington, Dover, CT15 4DZ) and Premnath_shepherdswell (Shepherdswell Surgery, 41 Eythorne Road, Shepherdswell, Dover, CT15 7PG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at White Cliffs Medical Centre?
Around 9,897 patients are registered (January 2025). The surgery is part of Total Health Excellence East PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.