GP surgery in Dover
Pencester Surgery
10 Pencester Road, Dover, CT16 1BW
Scores 10 out of 100, poor for a GP surgery in England. 59% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone8
- Easy to contact online32
- Good experience of getting in touch10
- Did not wait too long for the appointment47
Quality of care 6
- Patients rate the surgery as good6
- Patients got what they needed24
- Doctors and nurses listen8
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets38
- Children vaccinated on time42
What patients say
111 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
59%
say their experience is good
well below the England average (77%)
+13
change since last year
2025: 47% · 2026: 59%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 22% |
| Easy to contact via website | 51% | 58% | 23% |
| Easy to contact via NHS App | 57% | 54% | 26% |
| Reception staff helpful | 83% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 50% |
| Sees preferred clinician | 36% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 75% |
| Next steps within 2 days | 92% | 93% | 92% |
| Good experience of contacting | 58% | 73% | 48% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 47% |
| Waiting time was about right | 71% | 69% | 61% |
| Remote appointment | 59% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 78% |
| Treated with care and concern | 79% | 86% | 79% |
| Considered mental wellbeing | 74% | 75% | 68% |
| Had all the information needed | 87% | 92% | 80% |
| Confidence and trust | 85% | 93% | 84% |
| Involved in decisions | 85% | 92% | 85% |
| Needs were met | 87% | 90% | 77% |
| Overall | |||
| Overall experience good | 59% | 77% | 46% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 66% |
| Supported by local services | 68% | 70% | 59% |
| Discussed managing condition | 35% | 43% | 46% |
| Agreed a care plan | 39% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 July 2020. Bank holidays may differ.
- Address
- 10 Pencester Road, Dover, CT16 1BW
- Phone
- 01304 240553
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Total Health Excellence East PCN (a group of local surgeries that share services)
- NHS code
- G82015 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 21.7% | 14.3% |
| Obesity | 9.9% | 13.9% |
| Smoking | 23.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 56% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pencester Surgerythis surgery | – | 10 | 33% | 59% | Yes |
| St James' SurgeryDover, CT16 1SF | 0.2 miles | 35 | 56% | 78% | No |
| High Street SurgeryDover, CT16 1EQ | 0.3 miles | 64 | 73% | 79% | Yes |
| White Cliffs Medical CentreDover, CT17 9SG | 0.5 miles | 11 | 50% | 70% | Yes |
| Buckland Medical PracticeDover, CT16 2NP | 1.0 miles | 38 | 64% | 69% | Yes |
| Lydden SurgeryDover, CT15 7ET | 4.0 miles | 74 | 70% | 88% | Yes |
| The New SurgeryFolkestone, CT19 5SR | 6.2 miles | 2 | 36% | 49% | Yes |
| Harbour Medical PracticeFolkestone, CT20 1JY | 6.5 miles | 5 | 46% | 48% | Yes |
| St Richards Road SurgeryDeal, CT14 9LF | 6.5 miles | 26 | 45% | 74% | Yes |
| Guildhall Street SurgeryFolkestone, CT20 1EJ | 6.6 miles | 16 | 35% | 74% | Yes |
High Street Surgery is 0.3 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Pencester Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pencester Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01304 240553.
How do patients rate Pencester Surgery?
In the 2026 NHS GP Patient Survey, 59% of patients at Pencester Surgery said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Pencester Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Pencester Surgery as Good at its last published inspection (report published 19 December 2018).
What are the opening times of Pencester Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 July 2020. Bank holidays may differ.
How do I contact Pencester Surgery?
Call 01304 240553. You can also book and order repeat prescriptions in the NHS App. The address is 10 Pencester Road, Dover, CT16 1BW.
How many patients are registered at Pencester Surgery?
Around 12,201 patients are registered (January 2025). The surgery is part of Total Health Excellence East PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.