GP surgery in Kingswood and Fishponds
Cadbury Heath Healthcare
Parkwall Road, Bristol, BS30 8HS
Scores 64 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone27
- Easy to contact online65
- Good experience of getting in touch57
- Did not wait too long for the appointment41
Quality of care 87
- Patients rate the surgery as good71
- Patients got what they needed63
- Doctors and nurses listen88
- Patients trust the staff85
- Inspection rating (Outstanding)98
- Health checks and screening done45
- Meets NHS clinical targets70
- Children vaccinated on time64
What patients say
114 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
85%
say their experience is good
well above the England average (77%)
+7
change since last year
2025: 78% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 46% |
| Easy to contact via website | 64% | 58% | 63% |
| Easy to contact via NHS App | 57% | 54% | 70% |
| Reception staff helpful | 94% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 32% |
| Sees preferred clinician | 46% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 93% |
| Next steps within 2 days | 100% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 63% |
| Waiting time was about right | 68% | 69% | 58% |
| Remote appointment | 19% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 91% |
| Treated with care and concern | 95% | 86% | 89% |
| Considered mental wellbeing | 76% | 75% | 81% |
| Had all the information needed | 98% | 92% | 93% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 93% | 90% | 96% |
| Overall | |||
| Overall experience good | 85% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 76% |
| Supported by local services | 78% | 70% | 82% |
| Discussed managing condition | 39% | 43% | 46% |
| Agreed a care plan | 49% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 July 2023. Bank holidays may differ.
- Address
- Parkwall Road, Bristol, BS30 8HS
- Phone
- 0117 980 5700
- Website
- www.cadburyheathhealthcare.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- 4pcn (Bnssg) PCN (a group of local surgeries that share services)
- NHS code
- L81130 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 30 September 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 17.3% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 12.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cadbury Heath Healthcarethis surgery | – | 64 | 49% | 85% | Yes |
| Close Farm SurgeryBristol, BS30 5JZ | 0.9 miles | 71 | 64% | 86% | Yes |
| Hanham HealthBristol, BS15 3HY | 1.0 miles | 36 | 28% | 82% | Yes |
| Kingswood Health CentreBristol, BS15 4EJ | 1.2 miles | 26 | 43% | 75% | Yes |
| Orchard Medical CentreBristol, BS15 8NJ | 1.4 miles | 61 | 60% | 84% | Yes |
| St Augustine's Medical PracticeBristol, BS31 2GN | 1.7 miles | 52 | 46% | 79% | Yes |
| Fireclay HealthBristol, BS5 7PH | 2.0 miles | 70 | 58% | 88% | Yes |
| Air Balloon SurgeryBristol, BS5 7PD | 2.0 miles | 40 | 58% | 74% | Yes |
| West View SurgeryBristol, BS31 1BX | 2.5 miles | 87 | 74% | 89% | Yes |
| Nightingale Valley PracticeBristol, BS4 4HU | 2.6 miles | 21 | 28% | 78% | Yes |
West View Surgery is 2.5 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cadbury Heath Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cadbury Heath Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 0117 980 5700.
How do patients rate Cadbury Heath Healthcare?
In the 2026 NHS GP Patient Survey, 85% of patients at Cadbury Heath Healthcare said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Cadbury Heath Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Cadbury Heath Healthcare as Outstanding at its last published inspection (report published 30 September 2019).
What are the opening times of Cadbury Heath Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 July 2023. Bank holidays may differ.
How do I contact Cadbury Heath Healthcare?
Call 0117 980 5700 or visit its website, www.cadburyheathhealthcare.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Parkwall Road, Bristol, BS30 8HS.
How many patients are registered at Cadbury Heath Healthcare?
Around 13,030 patients are registered (January 2025). The surgery is part of 4pcn (Bnssg) PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.