GP surgery in Keynsham
St Augustine's Medical Practice
Block C,the Chocolate Fac, Via Traversus, Keynsham, Bristol, BS31 2GN
Scores 52 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone22
- Easy to contact online31
- Good experience of getting in touch46
- Did not wait too long for the appointment60
Quality of care 67
- Patients rate the surgery as good48
- Patients got what they needed56
- Doctors and nurses listen90
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets91
- Children vaccinated on time88
What patients say
103 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
79%
say their experience is good
about the England average (77%)
-7
change since last year
2025: 85% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 53% |
| Easy to contact via website | 50% | 58% | 49% |
| Easy to contact via NHS App | 45% | 54% | 52% |
| Reception staff helpful | 91% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 21% |
| Sees preferred clinician | 40% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 99% |
| Good experience of contacting | 74% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 69% |
| Waiting time was about right | 75% | 69% | 75% |
| Remote appointment | 27% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 88% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 78% | 75% | 81% |
| Had all the information needed | 95% | 92% | 88% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 94% | 92% | 87% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 79% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 85% |
| Supported by local services | 67% | 70% | 76% |
| Discussed managing condition | 47% | 43% | 44% |
| Agreed a care plan | 33% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 November 2025. Bank holidays may differ.
- Address
- Block C,the Chocolate Fac, Via Traversus, Keynsham, Bristol, BS31 2GN
- Phone
- 0117 986 2343
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Keynsham PCN (a group of local surgeries that share services)
- NHS code
- L81045 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Saltford Surgery
- Saltford Clinic, 495 Bath Road, Saltford, Bristol, BS31 3HQ · 01225 873245
- Temple House Practice
- St. Clements Road, Keynsham, Bristol, BS31 1AF
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 September 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Augustine's Medical Practicethis surgery | – | 52 | 46% | 79% | Yes |
| West View SurgeryBristol, BS31 1BX | 0.8 miles | 87 | 74% | 89% | Yes |
| Hanham HealthBristol, BS15 3HY | 1.6 miles | 36 | 28% | 82% | Yes |
| Cadbury Heath HealthcareBristol, BS30 8HS | 1.7 miles | 64 | 49% | 85% | Yes |
| Close Farm SurgeryBristol, BS30 5JZ | 2.2 miles | 71 | 64% | 86% | Yes |
| Stockwood Medical CentreBristol, BS14 8PT | 2.3 miles | 86 | 84% | 87% | Yes |
| Kingswood Health CentreBristol, BS15 4EJ | 2.8 miles | 26 | 43% | 75% | Yes |
| Orchard Medical CentreBristol, BS15 8NJ | 2.8 miles | 61 | 60% | 84% | Yes |
| Nightingale Valley PracticeBristol, BS4 4HU | 2.8 miles | 21 | 28% | 78% | Yes |
| Birchwood Medical PracticeBristol, BS4 4HU | 2.8 miles | 31 | 55% | 80% | Yes |
West View Surgery is 0.8 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Augustine's Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Augustine's Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0117 986 2343.
How do patients rate St Augustine's Medical Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at St Augustine's Medical Practice said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for St Augustine's Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated St Augustine's Medical Practice as Good at its last published inspection (report published 24 September 2019).
What are the opening times of St Augustine's Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 November 2025. Bank holidays may differ.
How do I contact St Augustine's Medical Practice?
Call 0117 986 2343. You can also book and order repeat prescriptions in the NHS App. The address is Block C,the Chocolate Fac, Via Traversus, Keynsham, Bristol, BS31 2GN.
Does St Augustine's Medical Practice have a branch surgery?
Yes. St Augustine's Medical Practice also runs Saltford Surgery (Saltford Clinic, 495 Bath Road, Saltford, Bristol, BS31 3HQ) and Temple House Practice (St. Clements Road, Keynsham, Bristol, BS31 1AF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Augustine's Medical Practice?
Around 19,686 patients are registered (January 2025). The surgery is part of Keynsham PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.