GP surgery in Canterbury
Canterbury Medical Practice
Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, CT4 5BL
Scores 22 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone11
- Easy to contact online40
- Good experience of getting in touch12
- Did not wait too long for the appointment16
Quality of care 45
- Patients rate the surgery as good33
- Patients got what they needed73
- Doctors and nurses listen53
- Patients trust the staff58
- Inspection rating (Good)50
- Health checks and screening done21
- Meets NHS clinical targets61
- Children vaccinated on time44
What patients say
122 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 70% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 40% |
| Easy to contact via website | 54% | 58% | 40% |
| Easy to contact via NHS App | 60% | 54% | 41% |
| Reception staff helpful | 82% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 26% |
| Sees preferred clinician | 26% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 75% |
| Next steps within 2 days | 87% | 93% | 93% |
| Good experience of contacting | 59% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 41% |
| Waiting time was about right | 57% | 69% | 54% |
| Remote appointment | 28% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 86% |
| Treated with care and concern | 89% | 86% | 88% |
| Considered mental wellbeing | 82% | 75% | 69% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 94% | 93% | 90% |
| Involved in decisions | 96% | 92% | 87% |
| Needs were met | 94% | 90% | 88% |
| Overall | |||
| Overall experience good | 74% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 83% |
| Supported by local services | 78% | 70% | 86% |
| Discussed managing condition | 44% | 43% | 46% |
| Agreed a care plan | 26% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 December 2022. Bank holidays may differ.
- Address
- Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, CT4 5BL
- Phone
- 01227 831900
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Canterbury South PCN (a group of local surgeries that share services)
- NHS code
- G82228 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Canterbury Medical Practice
- Ethelbert Road, Canterbury, CT1 3NR
- Littlebourne Surgery
- Court Hill, Littlebourne, Canterbury, CT3 1TX
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 14.7% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Canterbury Medical Practicethis surgery | – | 22 | 37% | 74% | Yes |
| New Dover Road SurgeryCanterbury, CT1 3AP | 2.6 miles | 53 | 59% | 87% | Yes |
| Canterbury Health CentreCanterbury, CT1 3JH | 2.8 miles | 39 | 72% | 74% | Yes |
| Northgate Medical PracticeCanterbury, CT1 1WL | 3.2 miles | 18 | 35% | 72% | Yes |
| Aylesham Medical PracticeCanterbury, CT3 3BB | 3.5 miles | 12 | 46% | 63% | Yes |
| Sturry SurgeryCanterbury, CT2 0EF | 4.0 miles | 75 | 76% | 88% | Yes |
| University Medical CentreCanterbury, CT2 7PB | 4.5 miles | 51 | 72% | 80% | Yes |
| Old School SurgeryCanterbury, CT4 7JY | 5.3 miles | 89 | 72% | 95% | Yes |
| Hawkinge and ElhamCanterbury, CT4 6UH | 6.6 miles | 36 | 50% | 74% | Yes |
| Ash SurgeryCanterbury, CT3 2HD | 6.9 miles | 35 | 50% | 73% | Yes |
New Dover Road Surgery is 2.6 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Canterbury Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Canterbury Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01227 831900.
How do patients rate Canterbury Medical Practice?
In the 2026 NHS GP Patient Survey, 74% of patients at Canterbury Medical Practice said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Canterbury Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Canterbury Medical Practice as Good at its last published inspection (report published 10 March 2017).
What are the opening times of Canterbury Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 8:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 December 2022. Bank holidays may differ.
How do I contact Canterbury Medical Practice?
Call 01227 831900. You can also book and order repeat prescriptions in the NHS App. The address is Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, CT4 5BL.
Does Canterbury Medical Practice have a branch surgery?
Yes. Canterbury Medical Practice also runs Canterbury Medical Practice (Ethelbert Road, Canterbury, CT1 3NR) and Littlebourne Surgery (Court Hill, Littlebourne, Canterbury, CT3 1TX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Canterbury Medical Practice?
Around 24,390 patients are registered (January 2025). The surgery is part of Canterbury South PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.