GP surgery in Smethwick
Cape Hill Medical Centre
Raglan Road, Smethwick, B66 3NR
Scores 10 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone8
- Easy to contact online9
- Good experience of getting in touch4
- Did not wait too long for the appointment6
Quality of care 26
- Patients rate the surgery as good12
- Patients got what they needed86
- Doctors and nurses listen18
- Patients trust the staff41
- Inspection rating (Good)50
- Health checks and screening done34
- Meets NHS clinical targets23
- Children vaccinated on time21
What patients say
88 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 67% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 26% |
| Easy to contact via website | 36% | 58% | 27% |
| Easy to contact via NHS App | 25% | 54% | 29% |
| Reception staff helpful | 73% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 40% |
| Sees preferred clinician | 19% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 58% | 84% | 65% |
| Next steps within 2 days | 85% | 93% | 93% |
| Good experience of contacting | 51% | 73% | 40% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 38% |
| Waiting time was about right | 49% | 69% | 43% |
| Remote appointment | 24% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 83% |
| Treated with care and concern | 83% | 86% | 82% |
| Considered mental wellbeing | 70% | 75% | 71% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 92% | 93% | 94% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 96% | 90% | 84% |
| Overall | |||
| Overall experience good | 65% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 65% |
| Supported by local services | 67% | 70% | 51% |
| Discussed managing condition | 55% | 43% | 38% |
| Agreed a care plan | 73% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 10am |
| Sunday | Closed |
Confirmed by the surgery on 16 February 2026. Bank holidays may differ.
- Address
- Raglan Road, Smethwick, B66 3NR
- Phone
- 0121 558 2613
- [email protected]
- Website
- www.capehillmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Caritas PCN (a group of local surgeries that share services)
- NHS code
- M88006 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
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Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 16.1% | 14.3% |
| Obesity | 18.8% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cape Hill Medical Centrethis surgery | – | 10 | 33% | 65% | Yes |
| Norvic Family PracticeSmethwick, B66 3PZ | 0.3 miles | 4 | 36% | 66% | Yes |
| Druid Group - Emc SurgeryBirmingham, B16 0HZ | 0.5 miles | 32 | 63% | 74% | Yes |
| Rotton Park Medical CentreBirmingham, B16 0LU | 0.5 miles | 76 | 72% | 88% | Yes |
| City Road Medical CentreBirmingham, B18 4HL | 0.5 miles | 35 | 75% | 70% | Yes |
| Sarephed Medical CentreSmethwick, B67 6AJ | 0.7 miles | 10 | 41% | 63% | Yes |
| Dr Kulshrestha Family PracticeBirmingham, B18 7AL | 0.7 miles | 94 | 91% | 97% | Yes |
| Cavendish Medical PracticeBirmingham, B18 7AL | 0.7 miles | 14 | 42% | 78% | Yes |
| Summerfield Group PracticeBirmingham, B18 7AL | 0.7 miles | 61 | 71% | 85% | Yes |
| Heath Street Health CentreBirmingham, B18 7AL | 0.7 miles | 40 | 62% | 79% | Yes |
Druid Group - Emc Surgery is 0.5 miles away, scores 32 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cape Hill Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cape Hill Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 558 2613.
How do patients rate Cape Hill Medical Centre?
In the 2026 NHS GP Patient Survey, 65% of patients at Cape Hill Medical Centre said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Cape Hill Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Cape Hill Medical Centre as Good at its last published inspection (report published 21 July 2026).
What are the opening times of Cape Hill Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to 10am, Sunday closed. The surgery last confirmed these times on 16 February 2026. Bank holidays may differ.
How do I contact Cape Hill Medical Centre?
Call 0121 558 2613 or visit its website, www.capehillmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Raglan Road, Smethwick, B66 3NR.
How many patients are registered at Cape Hill Medical Centre?
Around 12,100 patients are registered (January 2025). The surgery is part of Swb Caritas PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.