GP surgery in Smethwick
Norvic Family Practice
5 Suffrage Street, Smethwick, B66 3PZ
Scores 4 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 5
- Easy to get through on the phone10
- Easy to contact online18
- Good experience of getting in touch10
- Did not wait too long for the appointment8
Quality of care 7
- Patients rate the surgery as good14
- Patients got what they needed10
- Doctors and nurses listen17
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets17
- Children vaccinated on time0
What patients say
91 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 59% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 30% |
| Easy to contact via website | 42% | 58% | 29% |
| Easy to contact via NHS App | 38% | 54% | 43% |
| Reception staff helpful | 69% | 85% | 61% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 40% |
| Sees preferred clinician | 31% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 65% |
| Next steps within 2 days | 78% | 93% | 89% |
| Good experience of contacting | 57% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 38% |
| Waiting time was about right | 52% | 69% | 49% |
| Remote appointment | 36% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 73% |
| Treated with care and concern | 79% | 86% | 70% |
| Considered mental wellbeing | 72% | 75% | 65% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 91% | 93% | 82% |
| Involved in decisions | 94% | 92% | 83% |
| Needs were met | 83% | 90% | 79% |
| Overall | |||
| Overall experience good | 66% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 60% | 79% | 67% |
| Supported by local services | 50% | 70% | 52% |
| Discussed managing condition | 41% | 43% | 32% |
| Agreed a care plan | 33% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 May 2023. Bank holidays may differ.
- Address
- 5 Suffrage Street, Smethwick, B66 3PZ
- Phone
- 0121 565 3760
- [email protected]
- Website
- www.norvicfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Together4healthcare PCN (a group of local surgeries that share services)
- NHS code
- M88009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Norman Road Surgery
- 110 Norman Road, Smethwick, B67 5PU · 01214291373
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 10.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 11.0% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Norvic Family Practicethis surgery | – | 4 | 36% | 66% | Yes |
| Cape Hill Medical CentreSmethwick, B66 3NR | 0.3 miles | 10 | 33% | 65% | Yes |
| Sarephed Medical CentreSmethwick, B67 6AJ | 0.4 miles | 10 | 41% | 63% | Yes |
| The Smethwick Medical CentreSmethwick, B66 3BQ | 0.5 miles | 3 | 35% | 57% | Yes |
| Bearwood Road SurgerySmethwick, B66 4ES | 0.7 miles | 37 | 59% | 77% | Yes |
| Druid Group - Emc SurgeryBirmingham, B16 0HZ | 0.7 miles | 32 | 63% | 74% | Yes |
| Rotton Park Medical CentreBirmingham, B16 0LU | 0.8 miles | 76 | 72% | 88% | Yes |
| City Road Medical CentreBirmingham, B18 4HL | 0.8 miles | 35 | 75% | 70% | Yes |
| Hawthorns Medical CentreSmethwick, B66 2DD | 0.9 miles | 9 | 61% | 60% | Yes |
| City Health CentreBirmingham, B17 8LG | 0.9 miles | 52 | 67% | 81% | Yes |
Bearwood Road Surgery is 0.7 miles away, scores 37 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Norvic Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Norvic Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 565 3760.
How do patients rate Norvic Family Practice?
In the 2026 NHS GP Patient Survey, 66% of patients at Norvic Family Practice said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 4 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Norvic Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Norvic Family Practice as Good at its last published inspection (report published 2 July 2019).
What are the opening times of Norvic Family Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 May 2023. Bank holidays may differ.
How do I contact Norvic Family Practice?
Call 0121 565 3760 or visit its website, www.norvicfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 5 Suffrage Street, Smethwick, B66 3PZ.
Does Norvic Family Practice have a branch surgery?
Yes. Norvic Family Practice also runs Norman Road Surgery (110 Norman Road, Smethwick, B67 5PU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Norvic Family Practice?
Around 9,639 patients are registered (January 2025). The surgery is part of Swb Together4healthcare PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.